Summary
Overview
Work history
Education
Skills
Timeline
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Angela Sheridan

Lissycasey,Ireland

Summary

A highly skilled professional demonstrating strong communication and customer empathy. Known for proactive problem-solving, situational awareness, and maintaining professionalism in all interactions.

Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.

A reliable professional with multi industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.

Highly motivated individual with a positive attitude. My day-to-day job involves problem solving, multitasking and quick thinking, to keep on top of the fast pace working environment. I am currently seeking a role with new challenges as well as an opportunity to grow within a new company.

Overview

18
18
years of professional experience
5
5
years of post-secondary education

Work history

Customer liaison officer

TLI Group
Limerick
11.2021 - Current
  • Responsible for addressing any customer inquiries promptly onsite, resulting in higher satisfaction rate.
  • I am responsible for scheduling the work to be carried out by installers, whilst ensuring the travel time between each appointment is at an acceptable level.
  • I am responsible with liaising with higher management, installer supervisors and team leads of the overall scheduling department on the current status of each monthly PO with regards to indoor and outdoor meters available.
  • I am responsible for scheduling required appointments to ensure targets are met and purchase orders are closed within the allocated time frame for the client.
  • Responsible for any on-site queries that may arise and providing an adequate and safe solution for customers and staff.
  • Scheduling of multi meter panels, working with either the property owners, property management company and or the maintenance individual who oversees the property. The scheduling of smart meter exchanges within these properties have to be determined on the qualification of available installers, MCC01, MCC02 or MCC03 trained.
  • I communicate effectively with clients to enhanced their understanding of our services and to enhance the company's reputation among clients. Facilitating positive customer experiences with clear and helpful information.
  • I work on a daily basis locating each property by using systems such as GeoPal & Oracle NetSuite, following overhead lines and local knowledge along with determination and a go getter attitude.
  • I multi task phone, email and face to face enquiries with consistent customer service on a daily basis.
  • Providing all aspects of on-site training for new employees including the use of Geopal and Netsuite platfroms as well all aspects of assessing safety while at jobs sites, from regular homes, farm sites, building sites and multi-meter locations i.e apartment complexes, while all the time being friendly and courteous to customers.

Bar manager

Shannon Golf Club
Shannon, Clare
04.2007 - 10.2021
  • Coordinated events at the venue and outside catering, leading to increased bookings.
  • Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
  • Fostered positive relationships with customers enhancing their loyalty towards the establishment.
  • Managing a team of 5 staff members.
  • Responsible for all beverage stock control and including all in-house bar supplies.
  • Maintaining rosters, processing of holiday requests and verification of hours for payroll.
  • Liasing with board of management and all member committees.
  • Support to new and existing staff on sales and customer service skills, hygiene policies and safety procedures.
  • Responsible for all cash reconciliations and member personal swipe card transactions.

Education

Leaving Certificate -

St Patricks Comprehensive
Shannon, Clare
09.1982 - 06.1987

Skills

  • Defibrillator trained
  • Occupational first aid
  • Effective communication
  • Customer empathy
  • Proactive approach
  • Situational awareness
  • Professional Demeanor
  • Stock management

Timeline

Customer liaison officer

TLI Group
11.2021 - Current

Bar manager

Shannon Golf Club
04.2007 - 10.2021

Leaving Certificate -

St Patricks Comprehensive
09.1982 - 06.1987

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Angela Sheridan