Angela Plamadeala

As a part of Ozone's Management tea, I was leading a team of 25 cleaners working in 30 sites across Dublin.

• Client management (meetings, handling complaints, feedback, audits, trainings, inventory and inspection, quality work standards, etc)
• Collaborating with clients to customize cleaning plans according to their specific needs and preferences.
• Managing and working within the labour cost budget on a site by site basis.
• Weekly rostering and ensuring seamless duty delivery
• Supply of consumables, PPE and equipment to the site
• Payroll
• Hiring new staff and induction training
• Conducting regular performance evaluations, offer constructive feedback, and implement corrective actions when necessary.
• Promoting a positive and collaborative work environment that encourages teamwork and excellence.

• Ensuring cleaning staff carry out their duties to the required standards.
• Monitoring and completing accurate registration of attendances and the rescheduling of cleaning staff to cover absences.
• Dealing with client queries or complaints fully.
• Taking responsibility for making all cleaning staff aware of and familiar with the correct use of all equipment and materials.
• Providing any form of required assistance to cleaners while they carry out their duties.
• Collaborate with other Supervisors and the Head Supervisor on Ad Hoc projects and requests
• Working with front desk to respond promptly to all guest and client requests.

• Maintaining accurate and up-to-date financial records for clients (up to 150 clients), including recording transactions, categorizing expenses, and reconciling bank statements.
• Assisting in processing invoices, payments, and receipts.
• Monitor accounts to ensure timely payments and follow up on outstanding invoices.
• Performing month end and year end reconciliation of trial balance accounts.
• Supporting the preparation of financial statements and reports.
• Interacting with clients professionally and efficiently.
• Assisting with various administrative duties, including filing, organizing documents, and maintaining a well-organized work environment.