Angela Glenny
Rathdrum,Ireland
Summary
Accomplished professional with expertise in office administration and organisation, adept at utilising Microsoft Office tools including Word, Excel, and PowerPoint. Proven track record in financial reconciliations, alongside experience in staff training and supervision. Skilled in event coordination and fundraising, with a strong ability to communicate effectively with stakeholders. Offering strong interpersonal and organisational skills gained from customer service roles. Knowledgeable about managing front desk operations and handling inquiries with professionalism and care.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work history
Administrator / Membership Coordinator
Wicklow Hockey Club
Wicklow, County Wicklow
05.2022 - Current
- Supervised adult and junior memberships, overseeing registrations, renewals, and database updates.
- Managed payments and reconciliations to ensure accurate record-keeping.
- Served as primary contact for parents and members, addressing email enquiries promptly.
- Coordinated communication between committee members, coaches, and parents.
- Established and maintained membership systems, chat groups, and app notifications.
- Created and scheduled engaging news feed posts and graphics for website and social media.
- Organised fundraisers, events, and community activities to enhance club growth.
- Applied for community grants to secure funding for development initiatives.
Receptionist / Reception Manager / Operations Support Manager
New Lanark Mill Hotel
Lanark, Scotland
06.2008 - 03.2017
- Executed guest check-in and check-out processes, ensuring accuracy of confidential booking data.
- Maintained ledger accounts, performed cash handling, and managed reporting and reconciliations.
- Oversaw teams of four staff, directing training and daily operations.
- Handled enquiries, complaints, and correspondence through email and phone.
- Produced comprehensive reports while liaising with all departments to support General Manager.
- Organised system updates, events, and sales initiatives to enhance operational efficiency.
Education
HND - Jewellery Design, Business & Finance
Cardonald College
Glasgow 01.2002 - 01.2005
SQA Examinations - Art & Design, Craft & Design, History, English, Travel & Tourism, Maths, Science, Graphics, French
Carluke High School
ScotlandSkills
- Microsoft Office proficiency
- Booking systems management
- Office administration
- Financial reporting
- Staff training
- Event coordination
- Stakeholder communication
Professional & Personal References
Klaas Jan de Vries
Former Coaching Development Officer
Current Member Of Wicklow Hockey Club Board Of Directors
Wicklow Hockey Club
0872311480
John Stirrat
New Lanark General Manager
john.stirrat@newlanark.org
+441555667223
+447736971498
Personal Ref:
Colette Morrow
Parent Within Wicklow Hockey Club / Junior Games Coordinator
0879938464
Timeline
Administrator / Membership Coordinator
Wicklow Hockey Club
05.2022 - Current
Receptionist / Reception Manager / Operations Support Manager
New Lanark Mill Hotel
06.2008 - 03.2017
HND - Jewellery Design, Business & Finance
Cardonald College
01.2002 - 01.2005
SQA Examinations - Art & Design, Craft & Design, History, English, Travel & Tourism, Maths, Science, Graphics, French
Carluke High School
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