Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

JUN HENG ANG JAMES

Singapore

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.


My past work experience had equipped me with high adaptability in different environment and the ability to work under high stress environment. Communication had also been a key skills that had been required on my day to day work experience.



Overview

6
6
years of professional experience

Work History

Sales Interior Designer

ELYSIAN DESIGN STUDIO
01.2024 - Current
  • Developed comprehensive design plans for enhancing client spaces, improving aesthetic appeal and functionality.
  • Collaborated with clients to create personalized interior design solutions, ensuring satisfaction and alignment with their vision.
  • Prepared detailed project proposals to secure client approval and streamline execution.
  • Improved project timelines by coordinating with contractors and suppliers efficiently.
  • Analyzed client needs and preferences to deliver customized interior spaces that exceeded expectations.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Planned, designed, and scheduled phases for large projects.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Admin / HR / Account Executive

YAKSON BEAUTY SINGAPORE
03.2022 - 01.2024
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
  • Streamlined HR processes by implementing efficient workflows and reducing paperwork.
  • Ensured compliance with labor laws and regulations by staying current on industry best practices and updating policies accordingly.
  • Documented sales, customer interactions and concerns and generated update reports for senior management.
  • Entered customer order details into system, accepted payments and updated accounts.
  • Tracked expenses against budget allocations, identifying variances early on to prevent overspending issues later down the line.

Sales Associate / Assistant Project Manager

IROYAL PTE LTD
01.2019 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Mentored junior team members for their professional growth and enhanced sales skills.
  • Documented project progress to fulfill project requirements and establish traceability.

Education

High School Diploma -

KAPLAN UNIVERSITY
SINGAPORE
01-2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Exceptional customer service
  • Relationship building
  • Work oriented

Accomplishments

  • Achieving more than $300k in sales for my first year as a Sales Interior Designer at ELYSIAN DESIGN STUDIO
  • Managing up to 5 projects site as a ales Interior Designer at ELYSIAN DESIGN STUDIO
  • Achieving multiple months of top sales in IROYAL PTE LTD
  • Achieving zero turnover as a HR in YAKSON BEAUTY SINGAPORE
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Sales Interior Designer

ELYSIAN DESIGN STUDIO
01.2024 - Current

Admin / HR / Account Executive

YAKSON BEAUTY SINGAPORE
03.2022 - 01.2024

Sales Associate / Assistant Project Manager

IROYAL PTE LTD
01.2019 - 08.2021

High School Diploma -

KAPLAN UNIVERSITY

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JUN HENG ANG JAMES