Aneta Wilczewska
Dublin
Summary
I am a highly dedicated professional with over 10 years of experience working in Ireland. My work experience such as data analysis, sales support has provided me with concrete skills in the areas of administration, time management, attention to detail, meeting deadlines and flexibility. I am highly organized and flexible- well able to work under pressure with a high ability to multitask and a proven ability to work on my own initiative. I enjoy challenges and address all my tasks with an action plan to ensure deadlines are met and the end results are accurate. Now, after being redundant, looking for a new and challenging position, one which will makes the best use of my existing analytical skills and experience while enabling further personal and professional development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Sales Support Specialist
Concentrix / ServiceSource (VmWare, Leica, Electa, Atlas Copco, Avaya, SAP. Juniper, Pitney Bowes)
Dublin
01.2014 - Current
- Prepared and presented sales reports and customer profiles to upper management.
- Documented customer complaints and completed corrective action requests.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Support the Inside Sales teams by completing sales-related administrative and analytical tasks;
- Analyzing complex data and presenting the results to Management in a concise and clear manner;
- Sending daily updates regarding spiff/prizes;
- Reporting, order processing;
- Invoicing and data entry, preparing data for CRM clean-ups;
- Taking care of CRM uploads;
- Sending out accuracy reports to Management;
- Sending out booking reports on a daily basis;
- Working on ad hoc requests from Management;
- Sales quotation generation;
- Ensuring that all deals in CRM are updated accurately by the Sales Reps;
- Populating daily reports as required;
- Solving issues with clients via phone/emails;
- Mentoring new hires.
Sales Support Coordinator
ServiceSource ( Pitney Bowes, EMC and NetApp Team)
Dublin
02.2011 - 01.2014
- Tracked sales data for analysis and forecasting.
- Processing bookings and purchase orders in relevant Client/Internal Systems;
- Working closely with Order Management to ensure that all bookings are processed on time and with perfect accuracy;
- Sending Call Stats reports to the Management;
- Generation of quotations for internal sales team;
- Client and Internal Systems Data Integrity;
- Populates weekly reports as required;
- Monitoring of sales order backlog and taking appropriate actions to resolve issues;
- Proactively undertaking qualitative data accuracy checks;
- Dealing with Escalations and Priorities;
- Managing Quote Correction/Quote Amendments and Quote to Cash Queue;
- Managing the team inbox, personal inbox and personal activities in the CRM;
- Closing tickets in a timely manner;
- Training new hires within the team and other departments (training team in Kuala Lumpur);
- General back-up support of team.
Education
MBA - Economics And Finance
Univerity of Bialystok
Bilaystok, Poland06-2005
High School Diploma -
Economic High School
Suwalki, Poland06-1996
Skills
- Attention to Detail
- Analytical Skills
- Time Management Abilities
- Self Motivation
- Order Processing
- Problem-Solving
- Task Prioritization
- Problem-Solving Abilities
- Teamwork and Collaboration
- Team Collaboration
- Organizational Skills
Accomplishments
- In last 2 years - recognized 3 times as MVP
Languages
Polish
First Language
English
Advanced (C1)
C1
Certification
- Completed course in Manual Accounts And Payroll Course (FETAC Level 5 - 2009) and Computerized Accounts - Sage (2010)
References
References available upon request.
Timeline
Senior Sales Support Specialist
Concentrix / ServiceSource (VmWare, Leica, Electa, Atlas Copco, Avaya, SAP. Juniper, Pitney Bowes)
01.2014 - Current
Sales Support Coordinator
ServiceSource ( Pitney Bowes, EMC and NetApp Team)
02.2011 - 01.2014
MBA - Economics And Finance
Univerity of Bialystok
High School Diploma -
Economic High School
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