ANELEINE CLARE NJOKI GITUTO
NAIROBI
Summary
A highly skilled IT professional with a strong foundation in project management, application support, quality assurance, and web development. Currently working as an Application Support Specialist at Stanbic Bank, where I leverage my technical expertise to manage core banking systems, improve business processes, and ensure the seamless functioning of IT infrastructure. Proven ability to lead projects, optimize systems, and collaborate with crossfunctional teams to achieve business goals.
Overview
8
8
years of professional experience
Work History
Application Support Engineer
Stanbic Bank
02.2023 - Current
- Working in the Engineering Department
- Duties include but not limited to:
- Application and Peripheral Systems Support
- To provide effective and efficient 1st level user support, production management and incident management
- Spearheads maintenance, traction and resolution of system core functionalities i.e
- T24 Core Banking system, E-alerts, Clear Vision, Supply Chain etc
- Participates in the change management process by ensuring that requisite T24 and peripheral Transact parameter requests are updated after a change promotion
IT Graduate Management Trainee
Stanbic Bank
06.2021 - 12.2022
- Working in the Engineering Department
- Duties include but not limited to:
- Application and Peripheral Systems Support
- To provide effective and efficient 1st level user support, production management and incident management
- Spearheads maintenance, traction and resolution of system core functionalities i.e
- T24 Core Banking system, Internet banking, E-alerts, Clear Vision, Supply Chain etc
- Participates in the change management process by ensuring that requisite T24 Transact parameter requests are updated after a change promotion
- Quality Assurance Engineer
- To ensure the Business Systems functions meets current and future requirements of organization and delivers benefits while maintaining a focus on good customer experience
- To ensure appropriate tests are in place to support the controlled transition of system changes into the live IT environment
- To implement Information Security recommendations and adherence to IT Information Security Policy standards for Business systems
- To design and deliver management reports specific to business systems as required from time to time
- Project Manager
- Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed
- Work with third party service providers to deliver critical business objectives by performing new solution development, tweaking of existing functionality or identification and implementation of new systems
- To work with stakeholders in documenting business requirements
- To Manage and establish strategic vendor management relationships including quality of service reviews
Software Engineer Intern
Technosol Africa
10.2020 - 04.2021
- Working in the department of Technology
- Duties include but not limited to:
- Maintenance
- Modifying software to fix errors, adapt it to new hardware, improve its performance and upgrade interface
- Directing system testing and validation procedures
- Programming
- Software Programming using Python (Flask), HTML and java to seamlessly create a fully functional User interface for the website: My manifesto
- Analysing information to recommend and plan installation of new Systems or modifications of the existing system
- Consulting with management to evaluate software-hardware interfaces and develop specifications and performance requirements
- Designing and developing software systems using scientific analysis and mathematical models
- The EA UNODC Hackathon
- Participated in this organization in partnership with the organization by using blockchain technology, Iroha
- We were able to integrate this into our system using docker container and a linux subsystem to create a cryptocurrency rewarding scheme
Intern
Safaricom
01.2020 - 04.2020
- Worked in the department of Technology under the Cloud Solutions Group in the Infrastructure Support Team
- Other duties include but not limited to:
- Operations and Support
- Daily system monitoring, verifying and reviewing all hardware, server resources, systems and key processes etc
- Regular security monitoring to identify possible disturbance, performing daily backup operations
- Investigating and troubleshoot all issues related to IT infrastructure for internal teams or clients using telephone/emails etc
- Maintenance
- Maintain operational, configuration, or other procedures
- Performing regular updates and upgrades as and when necessary
- Provisioning
- Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc
- In accordance with standards and project/operational requirements of the company/client
- Develop and maintain installation and configuration procedures and system standards
Attache
Kenya Revenue Authority
01.2019 - 03.2019
- Worked as an attaché for the Information technology division
- Performance milestones include:
- IT Support
- Managing the IT support request in maintaining hardware and software and troubleshooting issues
- Assembling new desktops, so that they are ready for use in the computer labs at Kenya School of Revenue Authority (KESRA)
- Web Designing using xwiki
- Writing and editing content
- Designing webpage layout
- Determining technical requirements
- Updating websites
- Coordinated with the database administrators in managing itax database requests
- Help in the management of SOAP requests and ensured that it was done according to the policy of the Kenya Revenue Authority
Team Member
AIESEC in Kenya
06.2018 - 03.2019
- Worked as a Team Member for OGX (Outgoing Exchange) Department
- Performance milestones include:
- Responsible for recruiting and sending students for AIESEC internships
- Administering applications
- Conducting interviews
- Signing contracts with applicants
- Assisting applicants into finding a suitable internship
- Works in close collaboration with the Marketing and Communication (MaC) team for the promotions of the internships
- Attending promotion events
- Coming up with promotion campaigns
- Holding information meetings
- To develop marketing strategies to afford the team the largest reach possible
- To oversee the successful implementation of marketing strategies
- To frequently update the OGX tracker
Volunteer
Getrude's Children's Hospital
01.2017 - 03.2017
- Assist patients and families in units throughout the hospital
- Duties may include:
- Wheelchair assistance
- Interacting with patients
- Utilizing age-specific training
- Rounding patient's rooms
- Assist with office work, which may include:
- Front desk duties
- Data entry
- Filing and organizing
- Assist in deploying medical services in remote areas such as Githogoro slums
Education
BACHELOR - BUSINESS AND INFORMATION TECHNOLOGY
STRATHMORE UNIVERSITY
01.2020
DIPLOMA - BUSINESS AND INFORMATION TECHNOLOGY
STRATHMORE UNIVERSITY
01.2017
KENYA CERTIFICATE OF SECONDRAY EDUCATION -
RIARA SPRINGS GRILS' HIGH SCHOOL
01.2015
Skills
- T24 Core Banking
- Banking Peripheral systems
- Quality Assurance
- Project Management
- Web development
- Xwiki
- JavaScript
- C
- Lavarel
- PHP
- Python
- Linux
- React
- Vmware
- Red hat
- CentOS
- SOAP UI
- Remedy
- Android studio
- MySQL
Accomplishments
- Certificate of completion from Google Analytics Academy (Google Analytics for Beginners).
- Certificate of completion from IBM Training (IBM Storage and Cloud).
Hobbies and Interests
- Painting.
- Cooking or baking.
- Exercising and healthcare.
Languages
English
Native or Bilingual
French
Limited Working
Kiswahili
Native or Bilingual
Timeline
Application Support Engineer
Stanbic Bank
02.2023 - Current
IT Graduate Management Trainee
Stanbic Bank
06.2021 - 12.2022
Software Engineer Intern
Technosol Africa
10.2020 - 04.2021
Intern
Safaricom
01.2020 - 04.2020
Attache
Kenya Revenue Authority
01.2019 - 03.2019
Team Member
AIESEC in Kenya
06.2018 - 03.2019
Volunteer
Getrude's Children's Hospital
01.2017 - 03.2017
DIPLOMA - BUSINESS AND INFORMATION TECHNOLOGY
STRATHMORE UNIVERSITY
KENYA CERTIFICATE OF SECONDRAY EDUCATION -
RIARA SPRINGS GRILS' HIGH SCHOOL
BACHELOR - BUSINESS AND INFORMATION TECHNOLOGY
STRATHMORE UNIVERSITY
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