Summary
Overview
Work history
Education
Skills
Personal Information
Custom
Timeline
Generic

Aneesh Kerettu Kuriakose

Blanchardstown,Ireland

Summary

Experienced professional with expertise in financial strategies, process re-engineering, and risk mitigation. Demonstrates subject matter expertise in banking operations, including balance transfers, customer query resolution, fraud investigation, and payment processing. Skilled in fraud prevention and process mapping to optimize workflows and enhance operational efficiency. Committed to leveraging analytical skills and industry knowledge to drive strategic initiatives and mitigate risks effectively.

Experienced professional with focus on payment analysis and financial operations. Capable of optimising payment processes, ensuring compliance, and mitigating risks through analytical skills and thorough understanding of financial systems. Adept at streamlining workflows and enhancing accuracy in financial reporting.

Overview

12
12
years of professional experience
6
6
years of post-secondary education

Work history

Payment Analyst BA3

Barclays
Noida, India
04.2019 - 07.2023
  • .Under Barclaycard we do research and resolve the issues related to credit card payments such as missing payment, misapplied payments, Balance Transfer, Reject Payments.
  • We do reconcile and maintain the ledgers on daily bases.
  • Also take care to prevent any fraud activity.
  • Managing process complexities pertaining to payments process
  • Working as Subject Matter Expert for multiple payment queues include duplicate payments, Missing Payments and encoding Error
  • Cross-skilling to the new and existing employees to maximize team agility and performance.
  • Process transactions in accordance to approved process and procedures, international regulations within pre agreed services level and with speed and accuracy.
  • Conducting periodic payment reviews and audits, maintaining accurate and timely reporting.
  • Adhere to quality control discipline, procedures, and checks at all times.
  • Constantly working on process improvement agenda and contribute with ideas as maybe relevant for the betterment of the process.
  • Handling OTP Complaints that needs high attention and accuracy.

Process Advisor BA2 for PPI

Barclays
03.2015 - 04.2019
  • To investigate and action complaints as a result of potential mis-selling and ensure these are handled in accordance with the FCA timescales.
  • Provide exceptional customer service on behalf of Barclays and follow the Barclays Values.
  • Take ownership of complaints, as defined in Barclays Group Minimum Standards.
  • To maintain and manage individual tasks on a daily basis to ensure that complaint related tasks are dealt effectively and within relevant timescales.
  • Achieve/exceed challenging customer service and performance targets.

Executive

Convergys India
01.2013 - 03.2015
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • May compile/provide reports on overall customer satisfaction.
  • Resolves product issues (customer complaints) by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintained a customer account information database (incl. cancelling and updating customer accounts).

Assistant

RDM India Pvt. Ltd.
01.2012 - 01.2013
  • Handling bookings for different cargo shipments for worldwide IATA authorized agents.
  • Processing SDC (Station Data Capture) for major stations.
  • Updating IAC (International Agent Certification) for USA and Canada through Easy sales.
  • Handling queues for stations and shipment monitoring in Zodiac.

Education

BA - English Literature

Nagpur University
Nagpur, India
06.2005 - 05.2008

Diploma in Philosophy - Philosophy

ST. Charles seminary
Nagpur, India
06.2005 - 04.2008

Skills

  • Financial Strategies
  • Helped in Process re-engineering and mapping
  • Risk Mitigation
  • Banking – Balance transfer, customer query, fraud investigation
  • Payment processing
  • Fraud prevention
  • Subject matter expertise
  • Team training
  • Payment issue resolution

Personal Information

  • Date of birth: 12/05/85
  • Gender: Male
  • Marital status: Married

Custom

  • Creating SOD volume and EOD volume reports on daily basis.
  • Being a tenured in the process and having end to end process knowledge giving support to the colleagues on their queries.

Timeline

Payment Analyst BA3

Barclays
04.2019 - 07.2023

Process Advisor BA2 for PPI

Barclays
03.2015 - 04.2019

Executive

Convergys India
01.2013 - 03.2015

Assistant

RDM India Pvt. Ltd.
01.2012 - 01.2013

BA - English Literature

Nagpur University
06.2005 - 05.2008

Diploma in Philosophy - Philosophy

ST. Charles seminary
06.2005 - 04.2008

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Aneesh Kerettu Kuriakose