ANDRII FROLIKOV
Clane,Ireland
Summary
Accomplished hospitality professional with extensive expertise in front office operations and guest satisfaction. Proficient in reservation software such as OPERA PMS, EMMA Radisson Rewards, and RezLynx PMS, ensuring seamless reservation management and room allocation efficiency. Demonstrates strong skills in customer service, complaint management, and up-selling techniques to enhance guest experiences. Adept at handling billing procedures, financial reporting, and night audits with precision. Committed to maintaining high hospitality standards while fostering positive guest relations and team leadership.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Night Porter / Receptionist
Barberstown Castle Hotel
Straffan, Co Kildare
2025.11 - Current
- Managed room reservations using front office software (RezLynx PMS) efficiently.
- Handled late-night check-ins and check-outs efficiently, providing seamless service.
- Processed various payment types, including room charges, cash, checks, debit and credit with 100% accuracy.
- Settled accounts accurately upon guest checkout, demonstrating attention to detail.
- Provided excellent customer service for overall guest satisfaction.
- Prepared conference rooms before meetings for smooth business proceedings.
- Monitored CCTV regularly for maintaining security in premises.
- Managed early morning breakfast setup, improving dining room efficiency.
- Coordinated with day staff about any incidents or issues noted whilst on duty.
- Conducted regular rounds of the property to ensure safety and security of guests and staff members alike.
- Checked fire alarms periodically with utmost vigilance for ensured safety measures within the hotel setting.
- Ensured security by patrolling premises throughout the night.
- Maintained safety and security at night, reporting suspicious persons, activities and hazardous conditions to supervisor.
- Oversaw night operations of 61-room property to guarantee guest satisfaction and safety.
- Assisted guests with luggage, enhancing their stay experience.
- Maintained cleanliness of common areas to improve hotel standards.
Service Manager / Front Office Supervisor
Radisson Blu Resort, Bukovel
Polianytsia, Ukraine
2024.12 - 2025.09
- Managed room reservations using front office software (OPERA PMS) efficiently.
- Provided excellent customer service for improved guest satisfaction.
- Managed customer complaints for improved business reputation.
- Led team meetings to set performance goals and review progress regularly.
- Coordinated staff development training to improve overall service delivery.
- Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
- Handled complaints, resulting in resolved issues and satisfied guests.
- Managed bookings and reservations to eliminate overbooking incidents.
- Streamlined check-in and out processes to enhance guest experience.
- Ensured smooth operations by coordinating front desk staff and activities.
- Improved response times, resulting in higher client satisfaction rates.
- Reviewed operational policies periodically for improvements in efficiency and effectiveness.
- Delegated tasks effectively to maximise team potential and productivity.
- Coordinated room assignments for optimal utilisation of resources.
- Collaborated with housekeeping department for seamless guest services.
- Trained new employees to ensure adherence to hotel standards and practices.
- Responded to guest questions and enquiries, using hotel and local area knowledge to provide helpful recommendations.
- Managed guest accounts with zero error, reviewing cashiers reports and verifying balances, banks and deposits.
- Processed guest payments, including vouchers and online payments with 100% accuracy.
Front Office Agent / Receptionist
Radisson Blu Kyiv, City Centre
Kyiv, Ukraine
2024.10 - 2024.11
- Managed room reservations using front office software (OPERA PMS) efficiently.
- Provided excellent customer service by addressing guest queries promptly.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Organised transport services for guests upon request ensuring their comfort during travel.
- Maintained high standard of cleanliness in reception area for a welcoming environment.
- Educated new employees about front desk operations ensuring they adapt quickly to their roles.
- Collected feedback from guests at checkout; communicated this information to management for continuous service improvement.
- Handled cash transactions with accuracy whilst maintaining a balanced cash drawer.
- Ensured smooth check-in and check-out process for guests.
- Assisted guests with luggage, provided direction to rooms, facilities within the hotel.
- Upsold hotel services and facilities to enhance guest experience leading to increased patronage within the hotel premises.
- Collaborated effectively with housekeeping staff to ensure timely preparation of rooms.
- Reviewed accounts and charges with guests during the check out process efficiently.
- Handed over lost property of the guests after verifying ownership details reliably.
- Sorted and organised different types of information by document type, personnel or location.
- Examined, scanned and input documents in software system.
- Received and checked financial statements and reconciled related accounts.
Front Office Agent / Receptionist
Radisson Blu Resort, Bukovel
Polianytsia, Ukraine
2024.04 - 2024.12
- Managed room reservations using front office software (OPERA PMS) efficiently.
- Provided excellent customer service by addressing guest queries promptly.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Organised transport services for guests upon request ensuring their comfort during travel.
- Maintained high standard of cleanliness in reception area for a welcoming environment.
- Educated new employees about front desk operations ensuring they adapt quickly to their roles.
- Collected feedback from guests at checkout; communicated this information to management for continuous service improvement.
- Handled cash transactions with accuracy whilst maintaining a balanced cash drawer.
- Ensured smooth check-in and check-out process for guests.
- Assisted guests with luggage, provided direction to rooms, facilities within the hotel.
- Upsold hotel services and facilities to enhance guest experience leading to increased patronage within the hotel premises.
- Collaborated effectively with housekeeping staff to ensure timely preparation of rooms.
- Reviewed accounts and charges with guests during the check out process efficiently.
- Handed over lost property of the guests after verifying ownership details reliably.
- Sorted and organised different types of information by document type, personnel or location.
- Examined, scanned and input documents in software system.
- Received and checked financial statements and reconciled related accounts.
Waiter
Radisson Blu Resort, Bukovel
Polianytsia, Ukraine
2023.07 - 2024.04
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Assisted in food preparation, resulting in timely service delivery.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Managed table settings for optimal dining experience.
- Remained calm under pressure, ensuring better performance during peak hours.
- Delivered excellent customer service through friendly and polite interaction.
- Handled payment transactions to guarantee smooth customer checkout process.
- Accommodated special dietary requests, enhancing customer dining experience.
- Maintained knowledge of menu items, leading to accurate order taking.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Explained dish components clearly to inform customers' decisions.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Helped reduce waiting times by swiftly clearing tables after use.
- Relayed feedback from customers to management for continuous improvement.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Attended to customer's needs proactively for first-class waiting service.
- Informed customers regarding ingredients used to address allergy and dietary issues.
Education
Bachelor of Art history and expertise of cultural - Art History
National Academy of Culture and Arts Management
Kyiv, Ukraine 2021.09 - 2025.06
Skills
- Guest satisfaction focus
- Pressure management
- Reservation software mastery (OPERA PMS, EMMA Radisson Rewards, RezLynx PMS)
- Sales and up-selling
- Key card programming
- Occupancy rate calculation
- Room allocation efficiency
- Hospitality standards knowledge
- Customer relationship management systems
- Front desk operation
- Reservation handling
- Complaint management
- Up-selling techniques
- Room allocation
- Billing procedures
- Multi-line phone system operation
- Guest relations
- Reservation management
- Front office operations
- Basic accounting
- Communication excellence
- Lost and found administration
- Email correspondence
- Feedback collection and analysis
- Resilience under pressure
- Feedback receptiveness
- Hospitality management systems
- Billing and invoicing
- Reservation systems proficiency
- Room booking procedures
- Customer Service
- Team Leadership
- Payment Processing
- Multitasking
- Public speaking
- Financial reporting
- Data analysis
- Night audit
Accomplishments
The Best Employee of the Month. Aug 2024 | Radisson Blu Resort, Bukovel
Certification
"Yes, I Can"
HACCP Level 1 & Level 2
Languages
English
Advanced
Ukrainian
Native
Russian
Native
Polish
Upper intermediate
References
References available upon request.
Timeline
Night Porter / Receptionist
Barberstown Castle Hotel
2025.11 - Current
Service Manager / Front Office Supervisor
Radisson Blu Resort, Bukovel
2024.12 - 2025.09
Front Office Agent / Receptionist
Radisson Blu Kyiv, City Centre
2024.10 - 2024.11
Front Office Agent / Receptionist
Radisson Blu Resort, Bukovel
2024.04 - 2024.12
Waiter
Radisson Blu Resort, Bukovel
2023.07 - 2024.04
Bachelor of Art history and expertise of cultural - Art History
National Academy of Culture and Arts Management
2021.09 - 2025.06