Andrew Ronan
Tipperary,Ireland
Summary
A dedicated professional with extensive expertise in event planning, quality assurance, and customer service. Demonstrates strong leadership and decision-making skills, ensuring punctuality and effective time management. Proficient in crisis management, conflict resolution, and staff performance evaluation. Adept at using reservations software and understanding employment laws to enhance team development and training initiatives. Committed to delivering exceptional service through tailored upselling techniques and cash handling accuracy.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work History
Restaurant supervisor
Anner Hotel
Thurles, County Tipperary
10.2018 - Current
- Promoted positive dining experience with exceptional customer service skills.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
- Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
- Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Managed inventory to avoid shortages and reduce waste.
- Trained new staff members, leading to improved service standards.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Completed accurate end-of-day financial routines for cash and card transactions.
Kitchen porter
The Venue Clubhouse Bar
Dundrum, Tipperary, Ireland
06.2017 - 11.2017
- Promptly addressed spills or broken glassware to prevent accidents in the workplace.
- Assisted in stock rotation tasks; maintained accurate inventory count.
- Supported overall restaurant operations through effective teamwork with other staff members.
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
- Actively contributed towards keeping cooking areas pest-free through regular cleaning duties.
- Removed rubbish, kept bin area clean and orderly.
- Worked under pressure during peak times without compromising on quality of work delivered.
- Achieved high levels of organisation with sorting and storing deliveries.
- Helped create a pleasant dining experience by maintaining clean cutlery and crockery.
- Swept and mopped floors at end of shifts to ensure tidy workspace next day.
- Removed waste and spills quickly, keeping food preparation areas clean and professionally organised.
Education
Level 5 - Leaving Certificate
Cashel Community School
Cashel, County Tipperary 08.2012 - 06.2018
Knockavilla Primary School
Knockavilla, County Tipperary 09.2005 - 06.2012
Skills
- Punctuality assurance
- Event planning expertise
- Basic first aid certified
- Decision-Making aptitude
- Tailored upselling techniques
- Strong leadership style
- Crisis management techniques
- Diplomacy and tactfulness
- Experience with reservations software
- Decision-Making competence
- Time management mastery
- Understanding of employment laws
- Expertise in quality assurance
- Conflict resolution capability
- Customer Service
- Sales techniques
- Late function coverage
- Staff performance evaluation
- Cash handling accuracy
- Team development
- Training development
- Leads by example
- Scheduling coordination
Affiliations
- Sports. Mainly Soccer and GAA
- Music
- Travelling
- Spending time with friends and family
- Comics
Certification
I currently hold a basic first aid certificate and is valid until 2026.
Also a fire warden in my current job and is valid until 2026.
References
References available upon request.
Timeline
Restaurant supervisor
Anner Hotel
10.2018 - Current
Kitchen porter
The Venue Clubhouse Bar
06.2017 - 11.2017
Level 5 - Leaving Certificate
Cashel Community School
08.2012 - 06.2018
Knockavilla Primary School
09.2005 - 06.2012
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