Andrew Murphy
Tramore
Summary
I am an enthusiastic people person who strives to provide an exceptional standard of work, whatever the role. I work well under pressure working as part of a team or individually to meet service level agreements or turnaround times. I am extremely eager to acquire new skills and embrace all challenges while also spotting opportunity for continuous improvement ideas. I have a strong focus on Customer Service and providing a great client experience by going the extra mile when possible. I have an amiable personality and a coach/mentor based leadership style which makes me all about the people. I am currently the sole store manager for our Three Ireland store in Ardkeen, Waterford, but I am also a point of contact for any issues or concerns that may arise in the Dungarvan store. I can think on my feet and must always be thinking of different marketing angles to compete with other stores in Ireland.
Overview
17
17
years of professional experience
Work History
Store Manager
Three Ireland
Ardkeen
01.2017 - 06.2023
- I am responsible for weekly and monthly KPIs for the store and teams in areas such as sales, stock, audit, and security and deliver operational objectives making sure the store is fit to trade.
- Managed overall performance and operations of the store.
- Motivated team to consistently achieve targets and objectives.
- I foster an environment of collaboration, inclusivity, and empowerment.
- Drive a culture of continuous improvement for self and team. Always looking for ways we can improve our day-to-day tasks.
- Managed stock levels by ordering sufficient inventory to meet weekly sales demands.
- Conducted interviews and hired new staff to strengthen store team.
- Created and updated rosters and training plans for new hires and addressed knowledge gaps in Ardkeen and Dungarvan stores.
Team Manager
Infosys (Formerly Eistec)
01.2013 - 01.2017
- Managing a team of 20 technical support agents for the UK's largest communication company.
- Motivated and engaged staff daily, achieving and surpassing targets; identified performance issues and addressed them through coaching.
- Collaborated with senior management to develop new training programs and targets.
- Delivered accurate reports and performance analysis to senior management, enabling informed decision-making.
- Complete monthly 1x1s with staff members and address any concerns or coaching issues.
- Handled escalations and assisted clients in resolving issues effectively and efficiently.
Carpenter
Chappel & Foley
01.2006 - 01.2010
- Executed general carpentry tasks including roofing, doors, stairs, skirting boards, architrave, attic conversions, and decking to improve functionality and aesthetics.
- Constructed timber-framed houses on various sites
- Contributed to housing developments, focusing on renovations and extensions to enhance property value.
- Operated on multiple building sites across South East, ensuring projects met specifications and timelines.
Education
Leaving Certificate -
CBS Tramore
Tramore, Co. Waterford06-2006
Skills
- Retail Experience
- Financial Management
- Inventory Management
- Budget Control
- Operational efficiency
- Performance analysis
- Process improvement
- Data reporting
- Employee Development
- Target Achievement
- Time Management
- Coaching
- Mentoring
- Networking
- Sales Forecasting
- Communication Skills
- Interpersonal Skills
- Self-Motivation
- Self-Learning
- Microsoft Applications
- Problem-solving
- Business Sense
References
Available upon request
Achievements Interests
- One of my top achievements is becoming a father to my 2 sons.
- I have a keen interest in knowledge sharing and coaching/mentoring.
- As my leadership style is a coach/mentor, I attend conferences throughout the year to keep informed of any updates that may affect our store. I then bring back this information to my team and plan how we are going to achieve new targets and completed upskill training.
Timeline
Store Manager
Three Ireland
01.2017 - 06.2023
Team Manager
Infosys (Formerly Eistec)
01.2013 - 01.2017
Carpenter
Chappel & Foley
01.2006 - 01.2010
Leaving Certificate -
CBS Tramore