Andrew Jones
Dublin
Summary
Results-oriented Supervisor with 5.5 years of experience overseeing operations, staff compliance, and driver availability. Skilled in enforcing company policies and meeting NTA contracts to reduce expenses and fines. Committed to promoting a positive work environment while effectively collaborating with HR teams for recruitment and workforce planning.
Overview
1
1
Language
1
1
Certification
23
23
years of professional experience
Work History
Acting Manager panel
Bus Eireann
Broadstone, Dublin
10.2025 - Current
- Currently on a manager panel to cover for Service Delivery and People Operations positions in Broadstone and Busaras
Broadstone Service Supervisor
Bus Eireann
Dublin
11.2023 - Current
- Oversaw daily operations of service department, coordinating staff activities to meet customer needs effectively.
- Orchestrated scheduling and deployment of staff to align resources with customer demand, enhancing service delivery.
- Oversaw scheduling of staff shifts to guarantee optimal coverage during peak times.
- Maintained smooth-running operations through staff coordination and budget control.
- Monitored and evaluated staff performance, offering constructive feedback for improvement.
- Evaluated service successes and weaknesses through weekly reviews.
- Developed contingency plans to ensure continuity of service during peak times and emergencies, safeguarding customer satisfaction.
- Maintained compliance with industry regulations and standards, upholding company integrity.
- Streamlined communication processes within the team, enhancing efficiency and teamwork.
- Led by example, demonstrating exceptional customer service and professionalism to inspire the team.
- Liaised with other departments to coordinate services and resolve any cross-functional issues.
- Coordinated with external vendors and service providers to ensure timely delivery of services.
- Facilitated teamwork and collaboration, encouraging an environment of open communication.
- Identified ongoing issues and implemented solutions to maintain optimum service levels.
- Maintained detailed records of service operations, tracking staff attendance, customer feedback, and incident reports to inform decision-making.
- Participated in industry events and workshops, staying informed of the latest trends and practices.
Acting Service Supervisor
Bus Eireann
Broadstone
11.2019 - Current
- Co-ordinated driver and bus placements as an acting service supervisor in AVL and Broadstone to maintain punctuality.
- Supervising effective working of different personnel and preparing schedules to ensure compliance with the organisation's policies
- Ensuring company operations are performed within the budget (ie, utilising staff on rest days rather than using private operators, minimising NTA fines by operating within current contracts)
- Liaising with drivers, supervisors, Gardaí, County Council, and various other third parties to ensure the smooth running of operations.
- Demonstrated motivation by taking initiative in both independent and team settings.
Bus Driver
Bus Eireann
Broadstone
02.2014 - Current
- Inspecting buses before departure, during, and after the journey to make sure the bus is in good condition and safe for passengers
- Updated passengers on delays and route changes to ensure timely communication and minimise inconvenience.
- Communicated accidents and delays to management while keeping passengers informed about route adjustments to enhance safety and awareness.
AVL Service Supervisor
Bus Eireann
Eastern Region
09.2022 - 10.2023
- Supervised daily operations of AVL services, coordinating maintenance schedules and ensuring service reliability.
- Monitored service metrics, utilising data to drive decision-making and improvements.
- Identified ongoing issues and implemented solutions to maintain optimum service levels.
- Developed contingency plans to maintain service levels during peak times and emergencies.
- Monitored and evaluated staff performance, offering constructive feedback for improvement.
- Facilitated teamwork and collaboration, encouraging an environment of open communication.
- Maintained compliance with industry regulations and standards, upholding company integrity.
- Maintained detailed records of service operations, including staff attendance, customer feedback, and incident reports.
Owner of Carpentry & Building companies
A2B Carpentry & Refurbish Ireland
Dublin, Ireland
01.2004 - 01.2014
- Created detailed budgets based on materials and project scope to ensure cost-effective project execution
- Employed staff and managed contractors to successfully complete contracts of various sizes
- Provided training and guidance to apprentices,carpenters, and other trades, enhancing their skills and confidence
- Studied blueprints extensively to understand the necessities of the project, making modifications where necessary
- manufactured, supplied and fitted all types of building
- Checked and followed city building regulations at all times
- Followed all safety measures comprehensively
- Negotiated contracts with suppliers, securing cost-effective deals and improving profit margins.
- Optimised supply chain operations, reducing costs and improving product availability.
Education
Dublin -
FAS
Dublin01.2002
Skills
- Regulatory compliance
- Operational oversight
- Schedule management
- Staff coordination
- Vendor coordination
- Management
- Supervision
- Reporting
- Service excellence
- Customer-focused
- Problem-Solving
- Contingency planning
- Deadline management
- Safety compliance
- Communications
- Teamwork
- Leadership
- Calm under pressure
- Adaptability
- Conflict resolution
- Commitment to excellence
- Problem solving
- Problem solving
Certification
- Investigation Handling
- Interviewing skills
- Supervisor Development
- Newly appointed managers
- Cyber Security & awareness training
- Data Subject Access Request
- Unconscious Bias
- Policy for the use of Generative Artificial Intelligence
- Bus Eireann Public Spending Code Guidance
- GDPR awareness training
- Phishing Remediation course
Personal Information
- Date of birth: 1984-04-20
- Nationality: Irish
Languages
English
Timeline
Acting Manager panel
Bus Eireann
10.2025 - Current
Broadstone Service Supervisor
Bus Eireann
11.2023 - Current
AVL Service Supervisor
Bus Eireann
09.2022 - 10.2023
Acting Service Supervisor
Bus Eireann
11.2019 - Current
Bus Driver
Bus Eireann
02.2014 - Current
Owner of Carpentry & Building companies
A2B Carpentry & Refurbish Ireland
01.2004 - 01.2014
Dublin -
FAS