Andrew Cordeiro
Dublin
Summary
Results-driven professional with experience in corporate and operational environments, with a background in the data center industry focused on administrative support, IT asset management, and team coordination. Experienced in handling equipment logistics between international sites, with strong organizational skills, attention to detail, and the ability to manage multiple tasks in fast-paced environments. Proactive, adaptable, and confident working under pressure with strong communication and teamwork skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Datacenter Supervisor
DC ELITE SERVICES
Dublin, Ireland
11.2025 - 05.2026
- Supervised technical teams, ensuring execution of services according to Microsoft's standards. Oversaw and validated installation of IDFs, PRDs, and MORs, adhering to specified technical and operational guidelines. Monitored critical systems (power, networks, servers), managed incidents, changes, and preventive maintenance, ensuring compliance, high performance, and service continuity in a mission-critical environment.
- Client Microsoft
Datacenter Technician
DC ELITE SERVICES
Dublin, Ireland
02.2025 - 11.2025
- Supported deployment team with cabling installations and network cable upgrades in Microsoft building; inspected tools and equipment before use; installed cables from 100G to 400G, ensuring neat installation and secure positioning; conducted final inspections and handed over to client.
- Client Microsoft
Vendor Management
UNISYS
Itu, Brazil
07.2020 - 07.2023
- Managed ServiceNow modules, including ITSM and CMDB; Supervised project timelines, budgets, and quality standards; Assessed customer requirements to identify additional service opportunities; Established KPIs for service success monitoring; Drove process improvements and innovations; Developed dashboards in Power BI and ServiceNow;
- Client Heineken
IMACD Coordinator
UNISYS
Itu, Brazil
07.2019 - 07.2020
- Managed ServiceNow modules, including ITSM and CMDB; developed, built, tested, and understood architectures for asset management, ensuring backlog control and enhancing data quality and reliability.
- Client Heineken
IT Asset Management Analyst
SONDA
Itu, Brazil
12.2017 - 07.2019
- Managed IT asset inventory, including hardware, software, and licenses; ensured compliance; controlled procurement and costs; oversaw life cycle management; generated reports analysing asset usage to identify cost-saving and process improvement opportunities.
- Client Heineken
Education
Analysis and Systems Development -
CEUNSP
01-2019
Information Technology Management and Governance -
ANHANGUERA
01-2023
Skills
- ServiceNow ITSM
- ServiceNow CMDB
- ITIL
- Vendor management
- IT asset management
- Client relationship management
- Compliance
- Data analysis
- Power BI
- Excel
- Office pack
- Incident management
- Team leadership
- Problem solving
Languages
Portuguese
First Language
English
Upper Intermediate
B2
Certification
- Windows & Office 365
- Microsoft Security (SC-900)
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft 365 Fundamentals (MS-900)
- Power BI
- ITIL 4
Timeline
Datacenter Supervisor
DC ELITE SERVICES
11.2025 - 05.2026
Datacenter Technician
DC ELITE SERVICES
02.2025 - 11.2025
Vendor Management
UNISYS
07.2020 - 07.2023
IMACD Coordinator
UNISYS
07.2019 - 07.2020
IT Asset Management Analyst
SONDA
12.2017 - 07.2019
Analysis and Systems Development -
CEUNSP
Information Technology Management and Governance -
ANHANGUERA