Andrew Breen

Customer Service Executive | General Insurance Coordinator
South Mall Branch (Ireland’s largest AIB branch) | Full-time

• Processed hundreds of daily transactions in a high-volume branch, reconciling €80,000–€100,000 in cash daily with near-100% accuracy and strict adherence to controls.
• Consistently generated the highest monthly General Insurance leads in branch, leading to appointment as General Insurance Coordinator alongside core duties.
• Managed insurance lead follow-ups, customer discussions, administration, and compliance processes, acting as liaison between customers, branch staff, and AXA.
• Delivered three staff training presentations on insurance lead generation and international payment procedures, strengthening team performance and process accuracy.

• Coordinated staff scheduling and training, managed cash operations, and ensured compliance with company procedures and health and safety standards.
• Facilitated team meetings to promote clear communication and collaboration among members.

• Assisted in managing daily operations within a high-traffic betting shop, maintaining compliance with regulatory standards and supporting a seamless customer experience.
• Educated and guided new staff on company policies, betting systems, and customer service protocols, improving team cohesion and service delivery.