Andressa Sousa
Dublin,Ireland
Summary
- Friendly and approachable, with strong communication skills and keen ability to assist customers and manage transactions efficiently. Demonstrates reliability and teamwork, ensuring smooth and welcoming store environment. Ready to contribute positively and significantly.
- Compassionate Nurse Assistant skilled in patient care and support. Excelled in creating comforting environment, leading to improved patient satisfaction. Renowned for strong interpersonal skills and ability to work well within team to deliver high-quality care.
Overview
12
12
years of professional experience
Work history
Health and safety officer
Nespresso
Leiria, Portugal
12.2022 - 03.2025
- Collaborated with management teams in developing effective safety policies.
- Managed risk assessments to identify potential hazards in the workplace.
- Regularly reviewed, updated and communicated changes in policies and procedures, implementing training to increase regulation awareness and compliance among staff.
- Prioritised health and safety when working on projects for clients across industries.
Coffee specialist
Nespresso
Leiria, Portugal
12.2022 - 03.2025
- Welcomed guests with friendly conversation and fun atmosphere.
- Boosted customer satisfaction by providing exceptional product knowledge and advice.
- Met sales targets by generating leads among target audiences.
- Handled sensitive customer complaints professionally whilst maintaining a positive company image.
- Managed customer feedback, using objection-handling skills to resolve issues.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
Ambulance emergency care assistant
Bombeiros voluntarios de Ourém
Ourem, Portugal
09.2013 - 02.2025
- Attended training to update knowledge in clinical skills and procedures.
- Monitored vehicle supplies for quantities and use by dates and restocked as required.
- Cleaned vehicle daily to comply with Infection Prevention and Control procedures.
- Supervised healthcare in the field and during transit, adhering to appropriate protocols to achieve optimal results
Nurse assistant
Hospital Santo André
Leiria, Portugal
01.2021 - 07.2023
- Maintained a safe and clean working environment for patients and employees, adhering to infection-control, hazardous waste and other policies and protocols across all tasks.
- Monitored vital signs with utmost precision, contributing to accurate diagnosis.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Delivered high-quality personal hygiene assistance, promoting dignity and respect.
- Performed patient assessments, documented vital signs and reported changes to supervisors.
Nurse assistant
nursing home Belavista
ourém, Portugal
06.2019 - 02.2021
- Maintained a safe and clean working environment for patients and employees, adhering to infection-control, hazardous waste and other policies and protocols across all tasks.
- Monitored vital signs with utmost precision, contributing to accurate diagnosis.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Performed patient assessments, documented vital signs and reported changes to supervisors.
Sales assistant
Tiffosi
Leiria, Portugal
05.2019 - 02.2021
- Store Closing Manager
- Cashier Opening and Closing Manager
- Built strong relationships with regular customers for repeat business.
- Managed till operations smoothly, reducing waiting time for customers.
- Assisted customers with product selection for optimal satisfaction.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Education
Diploma of Higher Education - Nurse Assistent
Escola basica e segundaria de Ourém
OurémNurse
University of the Polytechnic Institute of Leiria
LeiriaFirefigtheres and Rescuer
Ourém volunteer firefigthers
Ourém /2012 - /2025
Skills
- Customer Service
- Positive attitude
- Self-motivation
- Client relationship building
- Excellent communication skills
- Health and safety awareness
- Active listening
- Emotional and social development support
- Accident reporting
- Workplace inspection
- Personal protective equipment
- Health & Safety management
Timeline
Health and safety officer
Nespresso
12.2022 - 03.2025
Coffee specialist
Nespresso
12.2022 - 03.2025
Nurse assistant
Hospital Santo André
01.2021 - 07.2023
Nurse assistant
nursing home Belavista
06.2019 - 02.2021
Sales assistant
Tiffosi
05.2019 - 02.2021
Ambulance emergency care assistant
Bombeiros voluntarios de Ourém
09.2013 - 02.2025
Diploma of Higher Education - Nurse Assistent
Escola basica e segundaria de Ourém
Nurse
University of the Polytechnic Institute of Leiria
Firefigtheres and Rescuer
Ourém volunteer firefigthers
/2012 - /2025
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