Adrian Costache

•Recruited, trained, and supervised over 30 store managers and staff, improving team efficiency and reducing employee turnover by 20% over two years.

•Managed daily operations across multiple retail locations, ensuring a 98% compliance rate with company standards and customer satisfaction scores averaging 4.7/5.

•Collaborated with senior management to implement strategic initiatives, leading to a 10% increase in foot traffic and a 7% boost in average transaction value.

•Collaborate with senior management to develop and execute business strategies aimed at growth and operational excellence.

•Analyzed sales reports and operational metrics to identify areas for improvement and implement corrective actions.

•Reduced store expenses by 18% through the coordination of efficient merchandising and the implementation of new receiving and maintenance procedures, optimizing labor and product handling.
•Hired, tasked and evaluated sales staff and provided comprehensive training in sales, marketing and customer service.
•Interviewed and hired team members which demonstrated dedication and added value to team.
•Reviewed and verified weekly and monthly store invoices, ensuring 100% accuracy and identifying opportunities for cost savings, reducing invoice discrepancies by 10%.
•Improved customer satisfaction and sales by working with store manager and colleagues.

•Delivering fresh food to our customers to the highest standard
(Pastries, sandwiches, salads, pizzas, burgers, breakfast)
•Serving our customers freshly ground
coffee using our barista machine (Astoria)

•Providing all training needed to our new staff
•Ensuring all staff members are following our food safety
procedures -Weekly/Monthly stock takes
•Minimizing wastage while maximizing our margins

•Assisted managers in preparing work schedules, making suggestions based on busy shopping periods and daily
priorities.
•Managed staff availability, skilfully coordinating shifts to utilise team member strengths and create cohesive
service.
•Kept shop looking presentable and organised by instructing teams to conduct regular visual merchandising to
shelves and stands.
•Helped manager create profit growth plans, including cost reduction and promotion strategies.

•Proactively promoted product sales and promotions, increasing customer awareness and leading to a 15% rise in sales during promotional periods.

•Implemented upselling and cross-selling techniques, boosting the average transaction value by 20% by encouraging the purchase of higher-value items and complementary products.

•Addressed and resolved complex customer complaints in a calm, efficient, and friendly manner, maintaining a 95% customer satisfaction rate and fostering loyalty.

•Processed cash and card payments efficiently during peak shopping periods, reducing checkout time by 10% and improving overall customer flow and satisfaction.