Andrei Balaiita
Dublin
Summary
Accomplished professional with extensive experience in retail operations management, specialising in sales performance optimisation and customer experience excellence. Proven track record in team leadership and staff coordination, having held positions such as Regional Director, Regional Manager, and Apple Shop Manager. Expertise in stock control and inventory management, visual merchandising standards, and promotional strategy execution. Strong communication skills with regional and store management enhance operational efficiency. Committed to driving business growth through strategic initiatives and exceptional service delivery.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Night shift Manager
Clayton Hotel
Dublin, Ireland
2026.03 - Current
- Upheld high standards of cleanliness in line with health and hygiene regulations.
- Delegated tasks fairly amongst staff members, promoting teamwork and efficiency.
- Liaised with security personnel to ensure safety of staff and premises during night hours.
- Supervised restocking activities for readiness of next day's operation.
- Monitored cash handling procedures ensuring accuracy in financial transactions.
- Maintained communication channels with day staff, promoting seamless operations.
- Supervise fire security by performing Fire Walk and maintaining maximum level of security when it comes to fire dangers
Apple Shop Manager
Apple Inc.
2021.10 - 2025.04
- - Trained, coached, and supervised store staff to deliver premium Apple customer experiences;
- - Organized and executed in-store events that drove sales growth and increased Apple brand awareness;
- - Achieved a 100% sales increase in the first year and an additional 50% increase in the second year;
- - Supervised and optimized stock levels, ensuring product availability and efficient inventory turnover;
- - Monitored performance results and inventory levels across multiple lines of business;
- - Analyzed KPIs and prepared weekly performance and sales reports for Apple Romania;
Recruitment Analyst & Employment Integration
Maestro Delivery
Sibiu
2021.08 - 2022.06
- - Partnered closely with HR teams to improve onboarding processes for new employees, increasing operational efficiency and productivity;
- - Expanded the candidate pipeline through innovative sourcing and screening techniques;
- - Monitored evolving industry and labor market trends and integrated insights into recruitment strategies;
Regional Manager
Maestro Delivery
Sibiu
2020.10 - 2021.08
- - Ensured superior service delivery and high-standard product management across multiple locations;
- - Increased company revenue by improving the quality of products and services - Maintained close coordination with the accounting department regarding documentation, invoicing, and operational inquiries;
- - Oversaw budgeting, forecasting, and revenue/expense tracking to ensure sustained profitability;
- - Recruited, trained, and supervised new employees, managing full onboarding processes;
- - Led operations through the COVID-19 pandemic, successfully keeping all locations open and profitable despite lockdown restrictions;
Regional Director
American Experience
Craiova
2014.09 - 2020.09
- - Managed operations across seven offices in five districts, ensuring consistent service quality and operational efficiency;
- - Established strategic partnerships with organizations and businesses to strengthen marketing efforts for Work & Travel programs;
- - Oversaw both front-office and back-office operations, providing hands-on support when required;
- - Conducted one-on-one seasonal performance reviews and coaching sessions with Program Coordinators;
- - Managed and supported end-to-end student journeys, from enrollment and job interviews to embassy appointments and flight coordination;
Education
Master’s Degree - Business Economics
Faculty of Economics and Business Administration
Craiova 2010.10 - 2013.07
Bachelor’s Degree - Economics and International Affairs
Faculty of Economics and Business Administration
Craiova 2007.10 - 2010.07
Skills
- Retail operations management
- Sales performance optimization
- Customer experience excellence
- Team leadership and staff coordination
- Stock control and inventory management
- Visual merchandising standards
- Promotional strategy execution
- Strong communication with regional and store management
- Skills developed through occupying positions such as Regional Director, Regional Manager, and Apple Shop Manager
Certification
Accounting Certification – Ministry of Labor & Ministry of Education
Languages
Romanian (Native)
English (Professional proficiency)
German (Beginner)
Training
- Privacy Training – Corporate Business Environment (Apple Global Training)
- Sales Excellence Training – Corporate Business Environment (Apple Global Training)
- Unconscious Bias Training – Corporate Business Environment (Apple Global Training)
- Team Management Training – Corporate Business Environment (Apple Global Training)
Affiliations
- Motorcycles, Fishing and Camping
Timeline
Night shift Manager
Clayton Hotel
2026.03 - Current
Apple Shop Manager
Apple Inc.
2021.10 - 2025.04
Recruitment Analyst & Employment Integration
Maestro Delivery
2021.08 - 2022.06
Regional Manager
Maestro Delivery
2020.10 - 2021.08
Regional Director
American Experience
2014.09 - 2020.09
Master’s Degree - Business Economics
Faculty of Economics and Business Administration
2010.10 - 2013.07
Bachelor’s Degree - Economics and International Affairs
Faculty of Economics and Business Administration
2007.10 - 2010.07