Summary
Overview
Work history
Education
Skills
Accomplishments
Family achievements
Timeline
Generic

Andrea Duignan

Navan,Ireland

Summary

Compassionate and dedicated individual seeking to make meaningful impact as Special Needs Assistant. Demonstrates strong communication and teamwork skills, with proven ability to adapt quickly and provide tailored support. Aims to foster inclusive and supportive learning environments that promote growth and development of all students.

Overview

32
32
years of professional experience
10
10
years of post-secondary education

Work history

Office manager

Phos Lighting Limited t/a Aurora Lighting
Navan, Ireland
11.2009 - 03.2023
  • Handled incoming correspondence, resulting in timely responses and decision-making.
  • Ensured smooth day-to-day operations with diligent oversight of office tasks.
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Processed invoices and purchase orders with high attention to detail.
  • Liaised with external vendors and service providers to address on-site maintenance and repair needs.

Company secretary

LPIL Limited t/a Lighting Principles International
Navan, Ireland
01.2000 - 12.2008
  • Forged strong relationships with external auditors resulting in improved collaboration and audit results.
  • Acted as main contact for staff and clients.
  • Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
  • Kept and maintained accurate filing system for preservation of office information.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Delivered front of house duties with warm and professional manner.

Owner

Kidsfirst Ltd t/a Dinos Den
Navan, Ireland
01.2006 - 06.2008
  • Ensured child safety at all times during both indoor and outdoor play sessions.
  • Demonstrated excellent time management skills by successfully juggling multiple tasks simultaneously without compromising on quality of work delivered.
  • Maintained clean play areas to ensure health and safety standards were met or exceeded at all times.
  • Created a safe space for children with careful supervision of playtime activities.
  • Confidently communicated with colleagues and children.

Insurance Administration Assistant

PMPA Insurance Group
Dublin, Ireland
08.1996 - 03.1998
  • Analysed complex insurance policies to determine coverage for submitted claims.
  • Resolved disputes with policyholders, ensuring customer satisfaction.
  • Collaborated effectively with various departments to expedite the claim settlement process.
  • Processed high volumes of insurance claims without compromising on accuracy or speed.
  • Reviewed incoming claims documentation, ensuring its completeness and validity.

Retail Assistant

Dunnes Stores
Dublin , Ireland
06.1991 - 06.1996
  • Resolved customer complaints, ensuring satisfaction and repeat business.
  • Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
  • Managed inventory for streamlined store operations.
  • Provided coverage during peak times to manage customer flow effectively.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Resolved customer complaints and process issues with proactive problem-solving skills.

Education

QQL Level 6 - 6N1957 Special Needs Assisting

Forus Training
Meath
03.2025 - 06.2025

Leaving Certificate -

Mount Sackville School
Castleknock
06.1980 - 06.1990

Skills

  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Resourcefulness
  • Inventory management
  • Quality Assurance

Accomplishments

2017 Sales Representative of the year awarded by the Ireland Electrical Awards supported by Bluesky.



Family achievements

Mother of two mature young Women, 27 & 22 years.

Eldest Daughter achieved Masters level and has been employment in secondary education for a number of years.

Youngest Daughter has just achieved a degree from NCAD Dublin.

Married since December 1995.


Timeline

QQL Level 6 - 6N1957 Special Needs Assisting

Forus Training
03.2025 - 06.2025

Office manager

Phos Lighting Limited t/a Aurora Lighting
11.2009 - 03.2023

Owner

Kidsfirst Ltd t/a Dinos Den
01.2006 - 06.2008

Company secretary

LPIL Limited t/a Lighting Principles International
01.2000 - 12.2008

Insurance Administration Assistant

PMPA Insurance Group
08.1996 - 03.1998

Retail Assistant

Dunnes Stores
06.1991 - 06.1996

Leaving Certificate -

Mount Sackville School
06.1980 - 06.1990

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Andrea Duignan