Andrea Bray

• Participated in regular supervision sessions to discuss client progress, challenges faced within the role, and strategies for continued growth as a social care worker.
• Developed strong rapport with clients, establishing trust and facilitating open communication regarding their needs and concerns.
• Coordinated with external agencies such as medical providers, mental health services, and educators to ensure a collaborative approach towards client goal achievement.
• Enhanced client well-being by providing support and implementing personalized ICMP's.
• Connected clients with community resources such as housing assistance, financial aid programs, and mental health services and assisted with the relevant applications.
• Upheld ethical standards and maintained confidentiality by following all relevant policies and procedures pertaining to client information security.
• Assisted clients in daily living activities, promoting independence and enhancing quality of life.
• Advocated on behalf of clients during meetings with social service agencies, ensuring their voices were heard in decision-making processes.
• Managed caseloads of diverse clients, allocating time efficiently to provide the highest level of service possible for each individual''s unique needs.
• Completed training in Naloxone administration, manual handling and Emergency First Aid with CPR and AED.
• Provided crisis intervention when necessary, utilizing harm reduction techniques to ensure safety for all involved parties.
• Maintained detailed documentation of client progress, ensuring accurate records for case management and goal evaluation.
• Updated client documentation for accurate, compliant and current records.
• Administered assessments to identify clients' needs and establish treatment plans.

• Co-operating in a team with colleagues and international
colleagues to achieve daily targets.
• Complying with all company policies, encouraging team
members to also comply.
• Working in a fast-paced environment, multitasking and
engaging with customers, delivering excellent customer
service.
• Communicating with tech representatives to resolve IT issues on registers, computers and many other devices.
• Attending training sessions with Value Retail colleagues for clienteling.
• Co-operating as part of the management team.
• Opening and closing the store, maintaining the responsibility
of the company key.
• Calculating and monitoring the company’s daily KPI’s.
• Communicating with virtual customers and organising their
orders to be delivered.
• Training in new employees on procedures, policies and on
registers etc.
• Handling company money regarding registers and banking.
• Managing employees on the shop floor for opening and closing periods.

REFERENCES UPON REQUEST