Andre Campos
Porto
Summary
I am a dedicated and resilient professional who thrives in challenging environments. My passion for my work drives me to consistently achieve results and exceed expectations. I pride myself on my integrity and transparency, always striving to uphold fairness and honesty in all my interactions.
Throughout my career, I have consistently been recognized for my strong work ethic and ability to deliver exceptional guest satisfaction. My engaging demeanor, coupled with a comprehensive understanding of my industry, allows me to effectively navigate and excel in dynamic work environments.
Overview
8
8
years of professional experience
Work History
F&B Assistant
Ballyaninch Castle Hotel Relais and Chateaux
Connemara
05.2023 - Current
Assistant Restaurant Manager
Hotel Enzian Ski Hotel 5*
Hochsolden
11.2022 - 03.2023
- Orchestrated breakfast and dinner services, adeptly managing scheduling and operational enhancements.
- Resolved customer inquiries and grievances, fostering positive guest experiences.
- Implemented strategies for business development and restaurant optimization.
- Implemented SOP
HEAD WAITER /Maitre D'
Amawaterays River Cruises
Provence Region
03.2022 - 10.2022
- Facilitated comprehensive training programs for junior staff, elevating service standards and guest satisfaction.
- Spearheaded promotional initiatives for special menu items, contributing to revenue growth and customer engagement.
- Oversaw daily operations, assigning duties and addressing customer feedback to ensure seamless service delivery.
HEAD WAITER
W Hotel 5*
Barcelona
01.2020 - 02.2021
- Played a pivotal role in the pre-opening phase, contributing to the successful launch of a new restaurant concept.
- Demonstrated strong leadership skills in supervising restaurant operations and fostering a collaborative team environment.
- Championed innovation and creativity in delivering exceptional dining experiences to guests.
Waiter
Vila Vita Parc Resort & SPA 5* Leading Hotels
Algarve
03.2016 - 12.2019
- Delivered exemplary service across 12 restaurants with diverse culinary offerings and service styles.
- Served as a dedicated butler for Vila Vita Collection villas, establishing strong client relationships and delivering personalized service.
- Fostered strong client relationships by effectively communicating menu options, beverage selections, and event offerings.
Head Waiter
Anassa Hotel & SPA 5* Resort
Pólis
- Facilitated comprehensive training programs for junior staff, elevating service standards and guest satisfaction.
- Spearheaded promotional initiatives for special menu items, contributing to revenue growth and customer engagement.
- Oversaw daily operations, assigning duties and addressing customer feedback to ensure seamless service delivery.
Education
Restaurant Management
Hospitality And Turism School
Oporto03-2016
Skills
- Staff training experience
- Upselling strategies
- Staff Leadership
- Guest Services
- Conflict resolution techniques
- Time management
- Customer satisfaction
- Multitasking
- Active listening
Languages
Portuguese
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Timeline
F&B Assistant
Ballyaninch Castle Hotel Relais and Chateaux
05.2023 - Current
Assistant Restaurant Manager
Hotel Enzian Ski Hotel 5*
11.2022 - 03.2023
HEAD WAITER /Maitre D'
Amawaterays River Cruises
03.2022 - 10.2022
HEAD WAITER
W Hotel 5*
01.2020 - 02.2021
Waiter
Vila Vita Parc Resort & SPA 5* Leading Hotels
03.2016 - 12.2019
Head Waiter
Anassa Hotel & SPA 5* Resort
Restaurant Management
Hospitality And Turism School
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