Andjela Maric
Dublin,Ireland
Summary
Experienced in utilising Hotsoft and Guestline hotel management software to enhance operational efficiency and customer service. Demonstrates expertise in staff training, ensuring adherence to hygiene and sanitation standards, as well as fire safety regulations. Committed to maintaining high levels of customer satisfaction through effective communication and basic first aid skills.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Accommodation Manager/Duty Manager
Metro Hotel Dublin Airport
Ballymun
2026.03 - Current
- Improved revenue by promoting hotel's amenities and services effectively.
- Negotiated contracts with suppliers leading to reduced costs.
- Handled complaints, resulting in improved customer relations.
- Collaborated with housekeeping team to maintain impeccable accommodation standards.
- Ensured compliance with health and safety regulations, maintaining safe environments for guests and staff alike.
- Conducted regular property inspections for maintenance and repairs.
Assistant Accommodation Manager
Hotel Royal Marine
Dun Laoghaire, Ireland
2021.11 - 2026.03
- Began career as a Room Attendant, consistently exceeding standards of cleanliness, reliability, and guest service.
- Promoted to Supervisor and later to Assistant Accommodation Manager due to excellent performance and leadership skills.
- Supervise and coordinate a team of 20+ staff members, ensuring efficient daily accommodation and housekeeping operations.
- Maintain high quality and hygiene standards in accordance with hotel procedures.
- Conduct staff training to improve productivity, guest service, and compliance with hospitality standards.
- Oversee inventory control, ordering supplies, and ensuring smart stock usage to reduce costs.
- Handle guest complaints and requests professionally, contributing to improved reviews and satisfaction scores.
- Recognized as Employee of the Month for outstanding work ethic and team contribution.
- Developed staff rota system which improved operational efficiency.
Cocktail Bartender, Manager
En Vogue Beach Club(summer season)
Šibenik, Croatia
2021.05 - 2021.08
- Prepared and served cocktails while maintaining excellent guest communication.
- Upheld strict hygiene practices in line with health and safety regulations.
- Boosted team morale with positive attitude whilst handling busy shifts.
- Developed new cocktail recipes to keep menu fresh and appealing.
- Learned mixology techniques from experienced bartenders, continuously improving skills and expertise.
- Assisted in stock management to ensure availability of all ingredients.
Bartender, Assistant Manager
Revelin Club(summer season)
Dubrovnik, Croatia
2019.04 - 2019.10
- High-volume service and guest interaction.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Assisted in menu planning offering innovative ideas based on popular preferences.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Welcomed guests with friendly conversation and fun atmosphere.
Bartender, Supervisor
Golden Cube Club
Mostar, BiH
2018.10 - 2019.05
- Maintained bar operations and customer service during winter season.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Recommended drinks to customers, increasing overall sales.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Resolved customer complaints promptly to maintain good relationships.
Bartender
Daleka Obala Club
Mostar, BiH
2017.06 - 2018.09
- Managed daily sales and guest orders.
- Maintained a clean and organised bar, enhancing customer satisfaction.
Education
Supervisory Management Skills
Training Centre Loughlinstown
IrelandSkills
- Hotsoft (Hotel Management Software)
- Guestline
- Staff Training
- Hygiene & Sanitation Standards
- Fire safety regulations understanding
- Customer Service
- Basic first aid
Certification
Category B
Languages
Croatian – Native
English – Advanced
Timeline
Accommodation Manager/Duty Manager
Metro Hotel Dublin Airport
2026.03 - Current
Assistant Accommodation Manager
Hotel Royal Marine
2021.11 - 2026.03
Cocktail Bartender, Manager
En Vogue Beach Club(summer season)
2021.05 - 2021.08
Bartender, Assistant Manager
Revelin Club(summer season)
2019.04 - 2019.10
Bartender, Supervisor
Golden Cube Club
2018.10 - 2019.05
Bartender
Daleka Obala Club
2017.06 - 2018.09
Supervisory Management Skills
Training Centre Loughlinstown