Anderson Osibuamhe
Kilcock,Ireland
Summary
Analytical and customer-focused professional with a strong background in service excellence and problem-solving. Adept at communicating with teams and clients, analysing performance trends, and adapting quickly to new roles and challenges. Passionate about delivering high-quality outcomes, supporting data-driven strategies, and contributing to business performance in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work history
NextGen - Advisor Stepping into Management
Sky Ireland
2025.10 - Current
- Supported advisor development through call listening, feedback sessions and behavioural coaching.
- Assisted with daily operations by monitoring key metrics, communicating priorities and supporting team engagement initiatives.
- Participated in the Next Gen leadership programme, developing management, communication and decision-making skills.
- Collaborated with stakeholders to identify opportunities and implement solutions that delivered measurable results.
Loyalty Specialist
Sky Ireland
2024.09 - Current
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Crew Trainer
McDonald's
Maynooth, Kildare, Ireland
2022.01 - 2024.09
- Provided high-level customer service by going the extra mile to identify and cater to customer needs.
- Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
- Assisted in training new employees to aid overall team performance.
Hotel Assistant
Red Cow
Tallaght Dublin, Ireland
2021.10 - 2021.12
- Cultivated an excellent first impression by warmly welcoming guests when entering the building, offering help with luggage and providing drinks.
- Collaborated with hotel teams to create exceptional and enjoyable experiences for guests.
Warehouse Operative
Wincanton Ltd
Blanchardstown Dublin, Ireland
2021.05 - 2021.09
- Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
- Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.
Education
Leaving Certificate (2020) -
Scoil Dara
Kilcock, KildareCertificate of Higher Education - Bachelor of Honours in Business and Information Technology
TU Dublin
Skills
- Customer Experience Enhancement
- Problem-Solving & Critical Thinking
- Adaptability & Quick Learning
- Team Collaboration
- Time Management
- Data Interpretation (Excel, Basic Analytics Awareness)
- Performance Monitoring & KPI Support
Certification
- Completed a manual handling course in accordance to The Safety, Health and Welfare at Work, (General Applications) Regulations 2007.
Timeline
NextGen - Advisor Stepping into Management
Sky Ireland
2025.10 - Current
Loyalty Specialist
Sky Ireland
2024.09 - Current
Crew Trainer
McDonald's
2022.01 - 2024.09
Hotel Assistant
Red Cow
2021.10 - 2021.12
Warehouse Operative
Wincanton Ltd
2021.05 - 2021.09
Leaving Certificate (2020) -
Scoil Dara
Certificate of Higher Education - Bachelor of Honours in Business and Information Technology
TU Dublin