ANCA MISAI
Oras Voluntari
Summary
Visionary strategist with a confirmed ability to deliver corporate objectives, provide project management and lead the overall Global Operation Services communication plan. Solid 26 years career in multinational companies (5 years in telecommunication industry and 21 years in pharmaceutical industry), creating and developing necessary training courses for the companies, implement business strategies. Pharmacist by education, experienced and skilled in training, with special areas of interest in creation, leadership, innovation and increased efficiency & productivity. Skilled in cross functional working, fostering a culture of teamwork across the organization including regional and global. I like to experience new things that challenge me to develop more skills and competencies to have a broad experience in different areas. Interested in developing myself in standards of excellence and efficiency, while creating new channels for innovation and greater partnership with colleagues from organization. I love working with people, it brings me so much joy. I am truly inspired to continue to contribute and grow in companies where the goals are aligned with my intrinsic values of courage, equity, excellence and joy.
Overview
26
26
years of professional experience
Work History
Global Operation Services Team Training - Content Manager
GCO Global Operations Services Training Team (GOS Training)
12.2019 - Current
- POC for key projects, maintaining and developing relationship with key clients and delivering on key projects
- Provide project management support for Content and System Managers
- Ensure ongoing maintenance of existing European content
- Support key regional projects through review and approval process
- Lead overall GCO Global Operation Services Training Team (GOS Training) communication plan
- Drive development of GCO Global Operations Services Training Team (GOS Training) in relation to CO RST process and systems
- Oversee content handover process for key projects across region
- Establish strong working relationship as trusted advisor and partner with GCO IDM Training Community and GCO Training Centre of Excellence and regional Solution Training Team
- Work with regional medical and marketing colleagues to identify changes to material for approval where necessary
- Work with LCMS Executive to make complex edits to e-learning within LCMS and legacy tools
- Upload material into GCMA approval system and manage approval process through tool where necessary
- Support key Train the Trainer events as required to upskill IDM Training Managers on delivery of EU Training content
- Work with key partners from GCO IDM Training Community and GCO Training COE to develop project plans for driving uptake of MyLearning in Europe
- Manage GCO Global Operations Services Training Team (GOS Training) Insights Discovery process
- Oversee management of GCO Global Operations Services Training Team (GOS Training) budget.
GCO Europe Regional Solutions Training Brand and Skills Content Manager
Pfizer
10.2017 - 12.2019
- Leading the development and/or adaptation of Regional GCO brand and skills training content through partnership agreements in line with PIH and PEH Regional Businesses and GCO Training Strategy
- Collaborating with selected Regional Marketing Organizations across PIH, PEH, and Oncology as well as local and Global GCO Training Organizations, to understand and meet regional training content needs across Skills and Brands
- Leading the continuous improvement, the GCO Europe Regional Solutions Training Team’s (RST) brand and skills operating models
- Owning the regional content handover process including translation of content in line with Ops Plan agreements
- Drive the adoption of GCO Training Systems and processes in line with Regional GCO Training Strategy
- Responsible for ensuring GCO Training Europe has the capabilities to adopt and deliver RST content, systems, and processes
- Manage allocated budget
- Supporting the Operating Plan process by inputting information as subject matter expert
- Partnering with vendors on development/adaptation of brand and skills content where necessary and ensure high levels of vendor service excellence
- Strongly contribute to the Pan GCO RST and GCO Europe Training Community.
Promotional Compliance & Medical Reviewer
Pfizer
06.2016 - 10.2017
- Reviewing and approving Promotional Materials before release in line with EU REG 08 requirements
- Write and update abbreviated product summaries in line with EU REG 08 requirements
- Review and approve Local Products Documents and Local Language Documents in line with EU REG 08 requirements
- Collaborating with local medical and marketing colleagues on review and approval of new promotional materials in line with EU REG 08 requirements
- Partnering with vendors on development/adaptation of content where necessary and ensure high levels of vendor service excellence
- Manage GCMA tool acting as subject matter expert for local users
- Compliance Champion: develop, implement and delivery workshops to sales & head office colleagues in line with Compliance rules.
Training Manager (Learning & Development Manager)
Pfizer
06.2006 - 06.2016
- Identify and evaluate training needs for employees, by participating in business meetings, using surveys, one to one discussions or focus-groups
- Analyze development needs of customer facing colleagues and recommend to managers training programs that will fill these needs
- Provide necessary resources in training needs analysis and Report training needs analysis’ results to manager
- Develop annual training plan for customer facing colleagues in alignment with their development needs and business priorities
- Develop, maintain, coordinate and deliver training programs leveraging GCO library resources
- Provide coaching and on-boarding to junior customer facing colleagues
- Identify and take action, together with managers, on problems and situations related with training programs aiming at improving efficiency, reducing costs
- Act as link between managers, employees, and trainers
- Coordinate Onboarding of new employees and support culture and engagement activities in partnership with HR, Business Operations, Communications and other departments
- Manage PoA Meetings
- Initiate and develop programs, workshops, and projects to support Pfizer internal culture (OWN It!)
- Proactive member of Commercial Operations team and work across-function to meet objectives of team
- Provide comprehensive training service within Pfizer by developing, delivering, and constantly evaluating training programs focused on business needs and enhances development of people
- Lead on major corporate initiatives related to training & development ensuring that such initiatives are delivered to timescale and quality standards
- Assist Departments in determining relevant training / development needs and ways of addressing these needs to promote importance of developing people within organization
- Scope out and develop project plans for specific training courses and organize delivery of/or to deliver training courses, ensuring that planned events meet departments and/or company requirements
- Develop annual training plan for Pfizer Romania
- Analyze and evaluate effectiveness of specific training / development to ensure that it is meeting Departmental and company requirements and is being delivered to highest quality standards
- Manage departmental training and development budget ensuring that training and development function is effectively managed, delivered and developed within budget, thereby demonstrating added-value to other divisions within Company
- Select external training providers and coordinate Pfizer’s relationship with them
- Develop and take responsibility for particular expertise area that contributes to delivery and development of effective training service
- Compliance Champion for Romania: develop, implement and delivery workshops to sales & head office colleagues in order to apply the principles of Compliance.
Regional Product Specialist
Pfizer
10.2012 - 07.2013
- Mapping and identifying key opinion leaders in his/her therapeutic area
- Developing and maintaining professional relationships with external KOLs by regular face to face meetings
- Be updated regularly on scientific literature for updating KOLs as needed
- Organizing/preparing medical education events for scientific community according to company's strategy
- Participation and interacting with HCPs in local, regional, and national scientific meetings
- Regular trainings in related therapeutic area
- Execution of programs involving medical issues
- Input on medical and marketing annual plan.
Training Officer
Pfizer
10.2005 - 06.2006
- Provide training services for Team Promotion (TP) from Pfizer card through development, delivery and implementation of training programs centered on personal development of Pfizer sales representatives in order to increase skills and professional knowledge
- Develop and take responsibility for particular expertise area this contributes to delivery and development of effective training service
- Prepare and ensure implementation and induction program support and training plans for field staff
- Accurately maintain database of updated training programs, self-learning materials, all training materials and prepare all important ones for each new sales representative scheduled
- Develop, adapt, coordinate, and lead training base for medical representatives (Professional Selling Skills, Presentation Skills, KAM curricula, Manage Conflict)
- Coordinate sessions scenarios
- Develop training materials in accordance with company standards.
PFIZER - Medical Representative
Pfizer
12.2002 - 10.2005
- Promote Pfizer products to customers, plan and organize various activities necessary to achieve regional business objectives
- Present products to customers own portfolio, in accordance with marketing strategy
- Organize health events to promote products in collaboration with Pfizer colleagues and direct manager according to agreed strategies
- Identify basic needs of customers about product and emphasize product by providing information in accordance with agreed strategies
- Build relationships with targeted customers to improve knowledge of products promoted within their responsibility
- Know key customers and opinion leaders in area and develop network of support.
Mobifon SA (Vodafone) - Major Account & ISP Specialist
Connex ( Vodafone)
01.2002 - 11.2002
- Responding to all incoming calls to agreed standards
- Responding to customers inquires and requests regarding internet services, connection, and information about internet facilities.
Backup Team Leader at Connex Romania (Vodafone)
Connex ( Vodafone)
02.1998 - 01.2002
- Supervising activity in Customer Service Department, making sure that customers are provided best service
- Giving feedback and help Customer Service Representatives
- Managing all administrative related activities in call center
- Participating in preparation and implementation of department procedures and concepts, in accordance with Mission, Vision, and Value of company.
Education
University of Chemistry -
University of Chemistry
Bucharest06.1998
Certified trainer -
Ministerul Muncii, Familiei Și Egalității De Șanse And Ministerul Educatiei, Cercetării Și Tineretului
Bucharest01.2009
University of Pharmacy -
Carol Davila University of Medicine And Pharmacy
Bucharest06.2005
Course of Psychology -
University of Bucharest
Bucharest06.1998
Skills
- Project Management - deliver specific development projects in line with organizational strategy Handling with all relevant global databases and systems and other applications, as appropriate Demonstrated ability to manage multiple priorities and projects simultaneously, work in a fast-paced environment and accomplish results through influence while meeting deadlines
- Communication skills - Able to communicate, persuade, influence and operate effectively across business functions and organizational levels Able to respond with professionalism in verbal as well as written communications Capable to engage and collaborate effectively with stakeholders from different areas and in complex organizational environments Strong collaboration/relationship-building skills and able to engage across multiple functions
- Internal and External Relationship Management - Maintain and create strong relationships across associated functions and external stakeholders to enhance alignment of programs and projects delivered Very good relationship with stakeholders, according to global and local policies and procedures Able to work in a fast-paced environment with competing priorities Ability to work independently as well as part of a team
- Technical and Soft Skill - High level of proficiency in business English (written and spoken) Very good verbal and written communication skills Ability to interpret and relay technical information Very good time management Proficiency with computer and software applications Involved in launching and deployment of Veeva platform in Romania working in global cross functional team Launching and implement Global Content Management Approval (GCMA) tool working in a global cross functional team- coordinate all activities related to this new tool Offer support for all colleagues involved, acting as single point of contact for regional team Became Subject Matter Expert (SME) for GCMA
- Design, Implementation and Delivery of Programs – define delivery criteria and source appropriate resource to ensure most effective implementation Demonstrates keen analytical skills and attention to detail Proven ability to consistently deliver on time, cost and quality standards Wide experience with development, execution and monitoring of training
- Budget Management - Manage the budget for provision of Learning & Development scheduled courses, ensuring that support is provided within cost constraint and to required quality standard
- Strategic and analytical skills
- Demonstrated leadership ability in complex and cross-functional projects
- Strong ability to find innovative solutions and strategies
- Demonstrated capabilities to drive execution, acting as a team player or independently and/or in collaboration with defined stakeholders
- Experience in organizational effectiveness
- Understanding of regulatory and compliance issues
- Ability to engage and collaborate effectively with stakeholders from different areas and in complex organizational environments
- Pro-active attitude - taking initiatives and solving issues before transforming into problems at the business levels
- Ability to anticipate issues/needs and to work proactively to address them
- Ability to work at all levels, from local managers up to and including Regional/Global Presidents
- Ability to work effectively and collaboratively with Commerce Excellence (Pharmacovigilance)
- Understand the fundamentals of drug safety and risk management
Professional Development
- Winning relationship in the workplace – Stamford Global April 2016
- INSIGHTS Training Workshop, November 2015
- Rep Triggered Email, November 2015
- KAM Master Class – Stamford Global, November 2015
- Segmentation and Targeting – Actando, November 2014
- Yellow belt – continuous improvement – October 2010, internal Pfizer
- Coaching skills – September 2010, internal Pfizer
- Project Management – September 2010, Ascendis
- Certified trainer at Ministerul Muncii, Familiei si Egalitatii de sanse and Ministerul Educatiei, Cercetarii si Tineretului ( in 2009), CNFPA
- Influence, Persuasion and the Power of Emotional Intelligence -2009, Ascendis
- Participate at convention training in Bangkok – DM Planning for Success- workshop, Introduction to Pfizer Global Competencies, Lominger Certification as well as the ultimate creation of a Curriculum for both DMs as well as PSRs - 2009
- On Innovation – 2009, Ascendis
- Insights Discovery – 2007, Develor
- Understanding yourself and others – 2006,Asebuss, Scoala Postuniversitara de Afaceri Romano-Americana
- Train the trainer – 2006, Denmark
- Time Manager – 2005,TMI
- Assertive communication – 2005, TMI
- Participate in "Achieving Extraordinary Customer Relationship" courses,by Mobifon SA(Vodafone), Kaset International LTD
- Participate in “Creare legatura Raspuns la intrebare, Educare client, Definitivare solutie” courses, by Mobifon SA (Vodafone), program developed in collaboration with Gilmore Associates
- Participate at Zenger Miller courses: Personal Strategies for Navigating Change, Expressing Yourself: Presenting Your Thoughts and Ideas, Managing Your Priorities, Coaching: Bringing Out the Best in Others (Vodafone).
Achievements Expertise
- Regional delivery training sessions: Learning & Development International Developed Market (L&D IDM) piloted a new service for Customer Facing Colleague launch training support for elranatamab; delivered to 18 markets, for 55 participants (CFC, MKT, Med, Regulatory & Other functions)
- Define a standard launch curriculum for L+D IDM: tailored a Curriculum based on a global one that can be used by local countries from IDM region.
- Develop a standard ‘launch playbook’ for IDM for use within L+D and with clients.
- Request for Content/Request for Modification Project: Structured process for requesting content across Pfizer Learning Academy IDM all categories
- Dual Hats Project Bavencio: develop & design content and localize for IDM region, based on training needs analysis.
- Brand Translation Utilization Project: Assessed to evaluated number of assets translated per brand, languages translated, learner completions, budget spent for each brand.
- Developed Creative problem-solving workshop.
- KAM working group Project Lead: Adapted foundational core content to effectively support Key Account Managers anew advanced CFC roles across Europe
- Localization, gamering review and approvals for training materials for European Region
- Curation Project: Created catalogues for European Customer Facing Colleague Band Training Content
- GCMA (Global Content Management Approval) subject matter expert
Timeline
Global Operation Services Team Training - Content Manager
GCO Global Operations Services Training Team (GOS Training)
12.2019 - Current
GCO Europe Regional Solutions Training Brand and Skills Content Manager
Pfizer
10.2017 - 12.2019
Promotional Compliance & Medical Reviewer
Pfizer
06.2016 - 10.2017
Regional Product Specialist
Pfizer
10.2012 - 07.2013
Training Manager (Learning & Development Manager)
Pfizer
06.2006 - 06.2016
Training Officer
Pfizer
10.2005 - 06.2006
PFIZER - Medical Representative
Pfizer
12.2002 - 10.2005
Mobifon SA (Vodafone) - Major Account & ISP Specialist
Connex ( Vodafone)
01.2002 - 11.2002
Backup Team Leader at Connex Romania (Vodafone)
Connex ( Vodafone)
02.1998 - 01.2002
University of Chemistry -
University of Chemistry
Certified trainer -
Ministerul Muncii, Familiei Și Egalității De Șanse And Ministerul Educatiei, Cercetării Și Tineretului
University of Pharmacy -
Carol Davila University of Medicine And Pharmacy
Course of Psychology -
University of Bucharest
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