ANASTASIJA LOBACA
Balbriggan,Ireland
Summary
Detail-oriented professional with expertise in conflict resolution, customer service, and team leadership. Proficient in Microsoft Word, Excel, PowerPoint, and SAP, with a strong ability to mentor and guide teams effectively. Skilled in communication, problem solving, and social media awareness, complemented by training in first aid, manual handling, and fire safety. A flexible and fast learner with fluency in English and Russian, dedicated to delivering exceptional results and fostering positive workplace environments.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work history
Customer Service Representative
AIB Direct Banking Card Services
Swords, Ireland
07.2023 - 04.2025
- Delivered high-quality service handling queries, faults, and complaints professionally
- Consistently met and exceeded daily performance targets
- Mentored and trained new agents
- Worked effectively in fast-paced, multi-tasking environment
- Problem solving and conflict resolution
- SCA Champion and trained on Falcon system
- Assisted Social Media Team with query resolution and trend tracking
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Offered technical support, leading to enhanced user experience.
- Managed 50+ inbound calls for quick resolution of customer issues.
Quality Control
Fyffes Tropical (Ireland) LTD
, Ireland
07.2021 - 03.2023
- Used Excel, Word, SAP and email daily
- Ensured product met highest quality standards
- Maintained safe environment and enforced safety rules
- Communicated with customers via email, phone and in-person
- Investigated issues and generated reports
- Trained new employees in Manual Handling
- Performed First Aid duties and served as Fire Warden
- Processed and scanned documentation efficiently
Skills
- Fluent in English and Russian
- Customer service
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- SAP
- First Aid
- Manual Handling
- Fire Safety trained
Timeline
Customer Service Representative
AIB Direct Banking Card Services
07.2023 - 04.2025
Quality Control
Fyffes Tropical (Ireland) LTD
07.2021 - 03.2023
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