Anastasiia Kliuchkovska
Kildare
Summary
Motivated and customer-focused Sales Assistant with hands-on experience at GANT, a premium fashion retailer. Skilled in delivering exceptional customer service, driving sales, and maintaining high visual merchandising standards. Known for building strong client relationships, working effectively in team environments. Experienced in multitasking in fast-paced retail settings while consistently meeting performance targets. Passionate about providing a high-end shopping experience and contributing to a brand’s success.
Overview
3
3
years of professional experience
Work History
Senior Waiter
Silken Thomas
Kildare
05.2022 - 04.2024
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Facilitated clear communication between the front-and back-of-house teams, improving overall restaurant efficiency.
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Sales Advisor
GANT
Kildare
04.2024 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
Education
Bachelor - Public Management And Administration
Ivan Franko National University
Lviv, Ukraine06.2022
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
- Product and service knowledge
- Staff training
- Product merchandising and distribution
- Visual merchandising
- Stock management
- Multitasking and time management
- Sales and Upselling
Languages
Ukrainian
Bilingual or Proficient (C2)
English
Advanced (C1)
Russian
Advanced (C1)
Timeline
Sales Advisor
GANT
04.2024 - Current
Senior Waiter
Silken Thomas
05.2022 - 04.2024
Bachelor - Public Management And Administration
Ivan Franko National University