Anastasiia Kharina
Dublin
Summary
Experienced in administration and personnel management, with a strong focus on building positive relationships and effective communication. Skilled in negotiation and business correspondence. Fluent in English, with a commitment to understanding and addressing client needs. Excellent time management skills and a deep knowledge of the customer service industry. Responsible, empathetic, and dedicated to fostering strong interpersonal connections.
Overview
14
14
years of professional experience
Work History
Social Media Manager
CakeShop.kiev
Kyiv
02.2020 - 01.2022
- Managed and promoted company Instagram pages to enhance brand visibility.
- Conducted online baking workshops for groups of 25 or more participants.
- Communicated effectively with clients via Instagram, addressing inquiries and resolving issues promptly.
- Administered Telegram support chats, ensuring organized communication for clients and partners.
- Developed creative content for Instagram Stories and feed to boost engagement.
- Monitored emails, sorted mail and distributed correspondence accordingly.
Confectioner's Assistant
CakeShop.kiev
Kyiv
03.2018 - 01.2022
- Prepared a wide range of desserts in accordance with standardized technical recipes (spec sheets).
- Efficiently operated and maintained, professional kitchen equipment.
- Monitored stock levels, managed inventory records, and coordinated the timely ordering of ingredients and materials.
- Handled direct communication with clients, processed custom orders, and managed cash transactions with both customers and suppliers.
- Performed daily cleaning tasks such as sanitizing surfaces and equipment.
Store Administrator
DP Lybid LLC Benazir
Vyshhorod
11.2007 - 03.2014
- Supervised the operations of the store floor and managed a team of 14+ employees, including cashiers, ensuring efficient workflow and staff performance.
- Coordinated product ordering processes, and maintained effective communication with suppliers to ensure timely deliveries.
- Utilized supermarket software to input invoices into the database, update pricing information, and manage stock levels.
- Conducted cash settlements with suppliers, and prepared daily financial reports to ensure accurate and up-to-date financial records.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Education
Coláiste Dhúlaigh College of Further Education - Teaching English To Speakers of Other Languages
Coláiste Dhúlaigh College of Further Education
Dublin01.2024
Bachelor of Public Administration - Administrative Secretary
Kyiv Educational Training Center
Kyiv01.2007
Skills
- Communication skills
- Problem solving
- Team collaboration
- Time management
- Conflict resolution
- Teamwork
- Responsible and reliable
Timeline
Social Media Manager
CakeShop.kiev
02.2020 - 01.2022
Confectioner's Assistant
CakeShop.kiev
03.2018 - 01.2022
Store Administrator
DP Lybid LLC Benazir
11.2007 - 03.2014
Coláiste Dhúlaigh College of Further Education - Teaching English To Speakers of Other Languages
Coláiste Dhúlaigh College of Further Education
Bachelor of Public Administration - Administrative Secretary
Kyiv Educational Training Center
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