Ana Paula Dos Santos

Delivered excellent customer service in a fast-paced retail environment while supporting store sales targets and maintaining brand standards.

Key achievements:

• Assisted customers with product selection based on needs and preferences, increasing purchase confidence and customer satisfaction.
• Built strong customer relationships through active listening and personalised service.
• Promoted store loyalty programs and special promotions to increase customer engagement.
• Maintained attractive visual displays to support product presentation and increase sales.
• Processed transactions efficiently using POS systems while ensuring accuracy.
• Collaborated with team members to maintain high service standards during busy periods.

Reviewed online content and ensured compliance with company standards while supporting quality improvement and customer trust.

Key achievements:

• Moderated online content in English and Portuguese, ensuring compliance with platform policies.
• Maintained high accuracy while working in a fast-paced digital environment.
• Identified problematic content and escalated issues when necessary.
• Demonstrated strong attention to detail and analytical skills.
• Collaborated with international teams to maintain quality and safety standards.

• Handled 50+ customer calls daily, resolving ticketing inquiries efficiently while maintaining high service standards.

• Provided phone and email support to 100+ customers weekly, ensuring quick and effective issue resolution.

• Resolved customer complaints professionally, maintaining positive relationships and customer satisfaction.

• Reviewed sales orders for fraud indicators, helping protect company assets and reduce risk.

• Escalated complex cases to management and followed up with customers to ensure full resolution.

• Managed multiple customer interactions simultaneously in a fast-paced environment.

• Exceeded monthly sales targets by 10–15% through effective customer engagement and product recommendations.

• Assisted 50+ customers daily, delivering personalised service and increasing sales conversions.

• Promoted new products and store promotions, supporting upselling and revenue growth.

• Maintained visual merchandising standards to enhance product visibility and customer engagement.

• Processed high-volume transactions accurately and resolved customer concerns professionally.

• Reviewed 100+ job applications monthly, supporting candidate screening and interview selection.
• Coordinated employee training and development programs, enhancing workforce skills.
• Streamlined recruitment workflow, reducing time-to-fill for open positions.
• Served as first point of contact for candidates, ensuring clear communication.
• Managed invoices and administrative records, maintaining compliance.
• Conducted exit interviews to improve retention and workplace processes.
• Produced HR reports on absences, performance, and metrics to support strategy.
• Ensured compliance with employment laws and internal policies.

• Delivered excellent service to 40–60 customers daily, driving satisfaction and loyalty.
• Consistently exceeded sales targets through product recommendations and upselling.
• Maintained high merchandising standards and organised inventory.
• Handled POS transactions accurately and efficiently.
• Trained and supported junior team members to enhance store operations.
• Monitored stock levels and managed new deliveries to ensure optimal display.