Anand Kumar Choudhary

Leading the Data As A Service domain in the EMEA region, driving a series of product enhancements and upgrades across the following key solutions:

• Identified and addressed critical invoicing challenges by spearheading the development of a scalable corporate invoicing system, supporting multi-currency and multi-jurisdiction invoicing, and VAT reporting. The solution reduced invoicing errors by 20% and accelerated time-to-market for new clients by 50%.
• Empowered merchants by implementing a robust reporting solution that streamlined reconciliation processes and seamlessly integrated with ERP systems, delivering a 25% improvement in merchant data usability and a notable reduction in their operational costs.
• Developed an intuitive portal dashboard offering real-time business insights for SMEs and Enterprise merchants. This solution boosted merchant engagement significantly and reduced customer support inquiries by 20%.

Key Responsibilities :

• Product Innovation and Customer Focus: Identified and implemented product enhancements based on market research and client feedback, driving continuous improvement and aligning products with customer needs .
• Strategic Leadership: Led product strategy and execution, defining roadmaps, prioritizing backlogs, and facilitating Agile ceremonies like PI Planning.
• Team Development and Backlog Management: Mentored a team of business analysts, optimizing product backlogs for three scrum teams.
• Cross-Functional Collaboration: Built strong partnerships with UI/UX designers, technical teams, and solution architects, facilitating workshops to align goals, reduce development time, and ensure efficient, high-quality product delivery.
• Subject Matter Expertise: Provided technical guidance and domain expertise to ensure project success.

• Led the successful launch of the Merchant Portal application across EMEA, LATAM, and the Middle East, achieving a 30% adoption rate within the first six months
• Expanded the Business Analyst team from 2 to 6 members , significantly increasing the team's capacity to handle complex projects and deliver high-value solutions
• Collaborated with Product Owners to develop strategic roadmaps, aligning cross-functional teams to deliver innovative financial solutions
• Led the transition from Waterfall to Agile methodologies , resulting in improved project efficiency and faster delivery cycles

• Implemented automated card application processing for American Express, streamlining workflows and significantly enhancing efficiency through Kofax OCR implementation, resulting in a 30% reduction in manual work.
• Spearheaded the requirements gathering initiative, focusing on both functional and non-functional aspects of document retention and archival, resulting in a 20% improvement in compliance adherence and a 10% reduction in document processing time .

• Provided Level 1 and Level 2 support for end-user issues in the Production environment, ensuring swift issue resolution and minimizing operational disruptions across multiple regions, including US, EMEA, JAPA, and LAC .
• Conducted root cause analysis of critical production issues, implementing targeted solutions that boosted system stability and reduced end-user downtime by 20% .