Anamaria Muresan
London,United Kingdom
Summary
Driven professional with keen interest in human resources, focusing on fostering positive workplace environments and enhancing employee relations. Proficient in communication and conflict resolution, coupled with strong organisational abilities. Ready to contribute significantly to organisational success by promoting cohesive and motivated workforce.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
HR generalist
Amazon ULO6 (Job and Talent)
London
2020.06 - 2025.03
- Raised payroll corrections
- Wrote employee references for staff leaving company positions.
- Fostered positive relationships with customers to maximise satisfaction, retention and experience
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching
- Ensured compliance to employment laws for company's protection.
- Conducted exit interviews, improved retention rates.
- Organised wellness initiatives; boosted overall staff morale significantly.
- Interviewed and hired staff fitting job and team requirements.
- Assisted in annual budget preparation; ensured cost-effective operations within HR department.
Corporate receptionist
MidCity Place High Holborn
London
2018.12 - 2020.06
- Company Overview: (Office Concierge)
- Raised helpdesk request and complete them on Concept system
- Prepared monthly dashboard and present it to building manager
- Worked close with the building management
- Provided training for new members of staff
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Delivered polite, professional customer service to enhance business reputation through positive first impressions
- Helped to enforce policies and procedures, proactively addressing issues with management
- Liaised with various departments for effective cross-functional communication.
Duty Manager
Norfolk Towers Paddington Hotel
London
2016.10 - 2018.12
- Coached and mentored junior staff, developing confidence and competence for improved service delivery
- Oversaw front desk operations and department productivity
- Dealing with contracts for Corporate guests, arranging meeting rooms for them
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers
- Monitored staff performance and developed improvement plans
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption
- Met sales targets consistently by motivating the team towards achieving common goals.
- Answering all emails for reservations, complaints, special request for upcoming guests
Receptionist
Norfolk Towers Paddington Hotel
London
2015.10 - 2016.10
Financial Analyst
Ge Money Romania
Zalau, Romania
2013.08 - 2015.08
- Checked customer's eligibility
- Personal banking assistance
- Designed and implemented standardised reports, leading to extra insights into business performance
- Completed all tasks ahead of deadlines whilst maintaining high levels of accuracy.
Education
CIPD Level 5 - Human Resourses
Avado
London 2024.05 - 2025.05
Corporate Hospitality - Hospitality
Reception Academy
2018.11 - 2018.11
Hotel Hospitality - Hospitality
Reception Academy
2015.09 - 2015.09
Diploma of Higher Education - Sociology
Babes Bolyai University
Cluj-Napoca, Romania 2003.09 - 2007.05
Skills
- MS Office
- BambooHR
- Company Leadership
- Staffing and Recruiting Professional
- Policy and Procedure Development
- Redundancy process familiarity
- Performance Management
- Payroll processing
- Employment law knowledge
- CIPD qualification
Languages
Romanian
Native
Italian
Fluent
Timeline
CIPD Level 5 - Human Resourses
Avado
2024.05 - 2025.05
HR generalist
Amazon ULO6 (Job and Talent)
2020.06 - 2025.03
Corporate receptionist
MidCity Place High Holborn
2018.12 - 2020.06
Corporate Hospitality - Hospitality
Reception Academy
2018.11 - 2018.11
Duty Manager
Norfolk Towers Paddington Hotel
2016.10 - 2018.12
Receptionist
Norfolk Towers Paddington Hotel
2015.10 - 2016.10
Hotel Hospitality - Hospitality
Reception Academy
2015.09 - 2015.09
Financial Analyst
Ge Money Romania
2013.08 - 2015.08
Diploma of Higher Education - Sociology
Babes Bolyai University
2003.09 - 2007.05