Ana Maria Cotfasa
Dublin
Summary
Enthusiastic Dental Nurse provides high-quality dental care and displays elevated levels of empathy in patient relations.
Diverse experience in complex dental procedures. Proven skills in providing exemplary dental treatment. Handles challenging situations with confidence.
Proactive professional with fantastic reporting, organizations and administrative skills.
Responsible and passionate about delivering outstanding quality and service! Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Nurse
Smilehub Dental Clinic Bayside
Dublin
08.2022 - Current
- Performed reception duties, including updating patient records and booking appointments, maintaining respect and confidentiality.
- Carefully stored dental materials to prevent cross-infection.
- Liaised with laboratory to progress sample analysis swiftly and efficiently.
- Prepared tools and materials, including instruments, dressings and syringes, maintaining strict health and safety standards.
- Managed time efficiently to adhere to appointment schedules.
- Reported on accidents and incidents to support further investigation.
- Operated digital x-ray and filing systems, for further investigation and storage for easy reference.
- Collaborated to install implant-supported bridges and dentures, offering hands-on assistance to dentist.
- Specialized in orthodontic treatments from fixed braces to Invisalign, offering personalized state of the art care and services.
- Created calm and comforting environments for patients undergoing extractions, offering support where needed.
- Updated dental charting to facilitate consistent and accurate patient care.
- Provided pre- and post-operative care to patients being treated under sedation and anesthesia, easing anxiety.
- Sterilized and disinfected instruments and working surfaces, following infection control procedures.
- Disposed of hazardous and clinical waste in correct containers to minimize potential risk.
- Prioritized patient care and confidentiality throughout treatments for customer satisfaction and retention.
- Provided chairside assistance to dentist, identifying and handling correct tools for different procedures.
- Assisted dentist in providing dental treatments, such as fillings and extractions.
- Provided instruction to patients on proper oral hygiene techniques.
- Ensured a clean and safe environment for patients in accordance with infection control policies.
- Monitored vital signs of patients under sedation.
- Responded promptly to patient inquiries via phone or email.
- Assisted with ordering supplies and maintaining inventory levels.
- Organized patient appointment schedules while managing cancellations or rescheduling requests.
- Confirmed insurance coverage prior to appointments.
- Compiled financial reports related to patient visits.
- Filed insurance claims forms accurately and efficiently.
- Processed payments from patients for services rendered.
- Prepared patients for dental treatments with welcoming and comforting manner to reduce stress.
- Selected and prepared materials and instruments for specialized and routine procedures.
- Maintained clear field of operation to pass instruments and deliver suction.
- Conserved resources with intentional supply monitoring and mindful use of dental materials.
- Helped dentists manage dental and medical emergencies by maintaining CPR certification, emergency drug and oxygen supply and emergency telephone directory.
- Took medical and dental history and recorded vital signs of patients.
Manager
L'Enoteca di Napoli
Dublin
01.2022 - 07.2022
- Managed team by offering support and constructive feedback to improve skills and maximise potential.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Supervised and delegated tasks to employees to meet key productivity targets.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Coordinated smooth onboarding for new staff with related training and documentation.
- Encouraged staff to learn and develop new skills to meet individual and team goals.
Co-owner
Pizzarium Pizza
01.2020 - 10.2021
- Duties and responsabilities
- Me and my partner was responsible for all what include running a pizza restaurant
- Responsible for all store operations
- Greeting customers and taking orders with a smile
- Operating the cash register and collecting payment from customers
- Maintaining cleanliness of the restaurant from the first thing the customer sees all the way to the back of the store
- Maintaining a professional appearance at all times in compliance within the Pizzarium Pizza Grooming Standards.
Waitress
Ristorante Romazzino
Nantwich
07.2019 - 11.2019
- Instructed guests on menu specials, took food and beverage orders, and answered any questions which may have arisen
- Providing a warm welcome for customers
- Ensure timely delivery of all food & beverage items to customers
- Understand menu content and keeping up to date with any menu changes
- Making recommendations from the menu if requested.
Bartender/ Waiter
Ristorante Bella Casa
Bad Waldsee
01.2019 - 07.2019
- Duties and responsabilities
- Ensuring the food service area is left clean and tidy once all the guests have left
- Relaying, preparing and setting tables for the next guests
- Kept the bar area safe, clean, and well-stocked throughout each working shift
- Took orders for drinks from local guests and delivered them accurately and promptly.
Waitress Supervisor
Prestige Restaurant
Roman
07.2016 - 01.2019
- Duties and responsabilities
- Work closely with the manager to identify and resolve performance issues/opportunities of the team members as they arise
- Take full responsibility and ownership of having a key present during all scheduled shifts
- Timely communication of inventory, cash handling, safety and customer matters
- Committed to delivering high levels of customer service
- Provides feedback to the employee and department managers on the employees' performance of job responsibilities
- Responsable with training for new joiners
Waitress/Bartender
Prestige Restaurant
Roman
09.2015 - 07.2016
- Duties and responsabilities
- Instructed guests on menu specials, took food and beverage orders, and answered any questions which may have arisen
- Ensure timely delivery of all food & beverage items to customers
- Took orders for drinks from local guests and delivered them accurately and promptly.
Kitchen helper
Say Food Restaurant
Roman
08.2014 - 09.2015
- Duties and responsabilities
- The use of standard and specialized equipment used in food service
- Sanitize and clean dishes, silverware, and glassware by hand or automatic dishwasher
- Maintain cleanliness of all kitchen equipment and surfaces
- Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving
- Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items
Education
Dental Nurse - Dental Assisting
Trinity College Dublin
Dublin 12-2024
Skills
- A friendly, cheerful, and polite
- Fast learner
- Organizational Skills
- Excellent Communication
- Written Communication
- Henry Schein Exact software
- Advanced dental nursing knowledge
- Health and safety compliance
- Precise instrument control
- Infection control
- Computer skills
- Exceptional customer service
- Chairside assisting
- Disinfecting rooms and equipment
- Ability to multitask
- Dental office administration
- Strong manual dexterity
- Ability to work effectively under time
- Exam room setups
- Infection control proficiency
- Payment processing
- Periodontics
- Patient schedule management
- Pressure
- Active listening
- Inventory Management
- Confidentiality and Data Protection
- First aid and CPR certified
- Appointment Scheduling
- Sterilization techniques mastery
- Electronic Dental Record (EDR)
- Chair-side support
- Patient Records Management
- Detail Oriented
- Safety Management
- Instrument preparation
- Infection Control
- Team Collaboration
- Relationship Building
- Patient Needs Assessment
- Dental health promotion
- Effective Communication
- Adaptability
- Self Motivation
- Decision-Making
- Patient Charting
- Professionalism
- Caring and Compassionate
- Attention to Detail
- Time management abilities
- Patient Communication
- Medical History Review
- Ability to work in team
- Abilities to offer chair side assistance and set up for :
Dental exams
Dental fillings
Dental emergencies
Complex/ Surgical extractions
Endodontic treatment all stages
Implants
Prosthodontics
Cosmetic dental treatments
Orthodontic
- Procedure Support
- Equipment Sterilization
- X-Ray Processing
- Four-handed procedures
- Knowledgeable in Word, Excel , Power Point
Languages
Romanian
First Language
English
Advanced (C1)
C1
Italian
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1
Affiliations
I love spending time in nature , reading , listening music , being around kids and animals , having guests and chock for them and I can say that I am good to compose poems .
Accomplishments
I am so happy to write here that I won my first dental nurse award at the SmileHub Dental Practice '' Dental Nurse of the Year 2023 ''
Certification
- Driving licence
Timeline
Dental Nurse
Smilehub Dental Clinic Bayside
08.2022 - Current
Manager
L'Enoteca di Napoli
01.2022 - 07.2022
Co-owner
Pizzarium Pizza
01.2020 - 10.2021
Waitress
Ristorante Romazzino
07.2019 - 11.2019
Bartender/ Waiter
Ristorante Bella Casa
01.2019 - 07.2019
Waitress Supervisor
Prestige Restaurant
07.2016 - 01.2019
Waitress/Bartender
Prestige Restaurant
09.2015 - 07.2016
Kitchen helper
Say Food Restaurant
08.2014 - 09.2015
Dental Nurse - Dental Assisting
Trinity College Dublin
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