Ana Tsetskhladze
Dublin,Ireland
Summary
Reliable, friendly and hardworking, Customer Service professional, who quickly learns and masters new concepts and skills. Passionate about helping customers and creating satisfying experience.Strong history of providing top-notch service and support.
Overview
11
11
years of professional experience
Work History
Cleaning Assistant
Bidvest Noonan
Kildare , Ireland
06.2023 - Current
Lolly and Cooks
Barista
Dublin, Ireland
07.2022 - 04.2023
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Adhered to food safety standards when storing and preparing foods.
- Ordered supplies as needed for the kitchen.
Manager's Assistant
L’ulivo
London, England
07.2021 - 05.2022
- Resolved any operational issues that arose during day-to-day operations quickly and efficiently.
- Monitored inventory levels of office supplies and placed orders as needed.
- Greeted visitors in a professional manner and directed them to appropriate staff members.
Assistant Manager
La Pergola
Roma, Italy
05.2020 - 04.2021
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
Restaurant Waiter
La Pergola
Roma, Italy
10.2019 - 05.2020
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Receptionist
Paragraph Resort & Spa Shekvetili, Autograph Collection
Batumi, Georgia
07.2016 - 07.2019
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Wait Staff Member
Paragraph Resort & Spa Shekvetili, Autograph Collection
Batumi, Georgia
03.2016 - 07.2016
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
Receptionist
Rooms hotel Kazbegi
Kazbegi, Georgia
11.2015 - 02.2016
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Administrator
Gino paradise Tbilisi
Tbilisi, Georgia
10.2014 - 09.2015
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Maintained filing system for important documents such as contracts and invoices.
- Ensured that all paperwork was completed accurately before submission deadlines.
Cashier
Gino paradise Tbilisi
Tbilisi, Georgia
08.2013 - 10.2014
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Education
Graduate Degree - Informatics And Management Systems
Georgian Technical University
Tbilisi06-2015
Skills
- Customer Service
- Complex Problem-Solving
- Exceptional Time Management
- Health and Safety Compliance
- Office Management
- Cash Handling
- Food Preparation
- Opening and Closing Duties
- Positive and Professional
- Team Leadership
- Speedy and Efficient
- Team Player
- Safe Food Handling Practices
- Friendly and Outgoing
- Conversant in [Italian, Russian, Georgian, English]
Languages
Georgian
First Language
English
Advanced
C1
Italian
Advanced
C1
Russian
Upper Intermediate
B2
Timeline
Cleaning Assistant
Bidvest Noonan
06.2023 - Current
Lolly and Cooks
Barista
07.2022 - 04.2023
Manager's Assistant
L’ulivo
07.2021 - 05.2022
Assistant Manager
La Pergola
05.2020 - 04.2021
Restaurant Waiter
La Pergola
10.2019 - 05.2020
Receptionist
Paragraph Resort & Spa Shekvetili, Autograph Collection
07.2016 - 07.2019
Wait Staff Member
Paragraph Resort & Spa Shekvetili, Autograph Collection
03.2016 - 07.2016
Receptionist
Rooms hotel Kazbegi
11.2015 - 02.2016
Administrator
Gino paradise Tbilisi
10.2014 - 09.2015
Cashier
Gino paradise Tbilisi
08.2013 - 10.2014
Graduate Degree - Informatics And Management Systems
Georgian Technical University
Similar Profiles
Teodora EnasoaieTeodora Enasoaie
Cleaner at Bidvest NoonanCleaner at Bidvest Noonan
Ian WaroruaIan Warorua
Cleaner (part-time) at Bidvest NoonanCleaner (part-time) at Bidvest Noonan
Hadi HusseiniHadi Husseini
CCTV control room operator at Bidvest Noonan _ Savills Whitecity PlaceCCTV control room operator at Bidvest Noonan _ Savills Whitecity Place
Ionut CrisanIonut Crisan
Industrial Manager at Bidvest NoonanIndustrial Manager at Bidvest Noonan
Umair KhanUmair Khan
Content Reviewer at AccentureContent Reviewer at Accenture