Ana Fernandes
Gort
Summary
Proactive Field Care Supervisor skilled in team leadership and client advocacy. Coordinates care delivery and develops personalised care plans to ensure high-quality support. Facilitates communication among clients, families, and healthcare providers to enhance satisfaction. Demonstrates strengths in relationship management and problem-solving to foster a supportive care environment.
Overview
3
3
years of professional experience
Work History
Field Care Supervisor
Kare Plus
Galway, Ireland
02.2026 - Current
- This is a new company and we are building our client base. For now we are mainly working with Disability Services Ireland providing care for a few private clients while we wait for the HSE tender.
Senior Carer
Platinum Healthcare
Galway, Ireland
08.2025 - 02.2026
- Administered prescribed medications to residents, adhering strictly to healthcare guidelines and documented all procedures accurately.
- Collaborated with families and healthcare providers to coordinate care, offering support and updates on residents' conditions.
- Monitored and ordered supplies, ensuring the availability of necessary medical equipment and personal care products.
- Responded promptly to emergencies, applying first aid and alerting medical staff.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Engaged residents in meaningful conversations and activities, fostering a sense of community and belonging.
- Managed emergencies calmly and effectively, using quick decision-making skills to efficiently rectify situations.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Upheld strict confidentiality regarding residents' personal and medical information, in line with data protection legislation.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Provided comprehensive personal care, offering ADL and mobility assistance to support comfort and dignity.
- Aided clients with morning and evening routines to help establish independence and autonomy.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Advocated for residents' rights and wellbeing, ensuring their voices were heard.
- Provided emotional support and companionship, building trusting relationships.
- Assisted with patient dressing, undressing, washing and bathing.
- Collaborated with healthcare professionals to deliver integrated care services.
- Supported client mental health with reading, games and activities.
- Assisted in the implementation of care plans, tailored to individual needs.
- Assessed and updated care plans regularly, ensuring they accurately reflected residents' evolving needs and preferences.
- Maintained detailed health records to report on progress or decline.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Completed activities of daily living for clients unable to manage personal hygiene.
- Liaised with families regularly to update them on patient progress, changes and patterns.
Care Assistant
Brampton Care Home
Oranmore, Ireland
04.2025 - 08.2025
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Provided emotional support and companionship, building trusting relationships.
- Engaged in respectful communication, respecting the dignity of those in care.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Provided personalised care and support to residents, enhancing their quality of life.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Assisted in the implementation of care plans, tailored to individual needs.
- Conducted risk assessments to identify potential hazards within the care setting.
- Facilitated social activities, encouraging interaction and community within the care home.
- Interpreted and adhered to care plans, seeking clarification from senior providers to maintain quality care.
- Monitored and recorded vital signs, contributing to health assessments and care plans.
- Responded promptly to emergencies, applying first aid and alerting medical staff.
- Documented care plans, hospital actions and patient activities in line with best practices.
- Obtained current medical information, weight, height and vital signs to aid care planning.
- Collaborated with healthcare professionals to deliver integrated care services.
- Advocated for residents' rights and wellbeing, ensuring their voices were heard.
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Charted patient information related to vital signs, pain management and daily inputs and outputs.
Coordinator
Right At Home
Galway, Ireland
01.2025 - 03.2025
- Answered mailed, emailed, telephoned and in-person requests for service and information.
- Monitored staff performance and developed improvement plans.
- Monitored email correspondence, prioritising urgent messages to maintain effective communication channels.
- Scheduled and distributed work to other staff members to enhance productivity and avoid scheduling conflicts.
- Communicated with clients about project expectations and goals to deliver satisfying outcomes.
- Liaised with clients to gather requirements, set expectations, and deliver updates, fostering strong relationships.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Administered customer feedback surveys, analysing results to identify areas for service enhancement.
- Assessed feedback from customers to gauge satisfaction and project success.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Field Care Supervisor
Right At Home
Galway, Ireland
05.2024 - 12.2024
- Conducted individual and family interviews to assess situations and determine situations required.
- Referred clients to various community resources for additional support with housing, transport or childcare.
- Organised assistance through direct or outside referrals to help clients through ongoing or crisis situations.
- Maintained thorough case history records and wrote detailed reports outlining observations, diagnoses and treatment plans.
- Partnered with social service agencies and healthcare providers on individual client plans.
- Evaluated patient behaviour, moods and other responses to determine correct diagnosis and devise treatment plans.
- Developed prevention and intervention programmes with a community-specific approach.
- Directed emergency response in crisis situations to diffuse tensions and prevent violence.
- Investigated alleged or suspected cases of abuse and neglect and organised responses to protect at-risk persons.
- Advocated for clients or client groups to the community and lobbied for changes.
- Conducted comprehensive initial in-home psychosocial assessments to evaluate clients.
- Reduced unnecessary risk of institutional care by treating high-risk clients living in the community.
- Implemented risk assessments to safeguard clients and staff from potential hazards.
- Supervised and supported care staff in delivering high-quality care to clients in their homes.
- Facilitated communication between clients, families, and healthcare providers to ensure cohesive care delivery.
- Conducted comprehensive assessments of client needs to develop personalised care plans.
- Delivered hands-on care to clients, demonstrating best practices to care staff.
- Led team meetings to discuss client progress, staff performance, and care strategies.
- Monitored client health and well-being, promptly addressing any concerns or changes.
- Negotiated with service providers to secure resources and equipment necessary for client care.
- Maintained accurate records of client care, staff rotas, and incident reports in compliance with regulatory standards.
- Led initiatives to improve client satisfaction, including feedback surveys and service adjustments.
- Coordinated with healthcare professionals to optimise client care and promote well-being.
- Managed conflict resolution within the team and with clients or their families professionally.
- Adapted care plans in response to client feedback and evolving needs for personalised support.
Care Assistant
Caremark
Galway, Ireland
09.2023 - 05.2024
- Provided comprehensive personal care, offering ADL and mobility assistance to support comfort and dignity.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Aided clients with morning and evening routines to help establish independence and autonomy.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Completed activities of daily living for clients unable to manage personal hygiene.
- Offered guidance on personal hygiene practices, promoting self-care skills.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Provided emotional support and companionship, building trusting relationships.
- Engaged in respectful communication, respecting the dignity of those in care.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Interpreted and adhered to care plans, seeking clarification from senior providers to maintain quality care.
- Assisted in the implementation of care plans, tailored to individual needs.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Maintained detailed health records to report on progress or decline.
- Collaborated with healthcare professionals to deliver integrated care services.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Informed supervisors of key changes in client conditions and behaviours.
- Kept spaces clean and organised, handling linens, clothes washing and basic housekeeping.
- Coordinated regular exercise for clients to support health and wellness goals.
- Assisted clients with domestic tasks, grocery shopping and pet care.
- Coordinated regular exercise for clients to support health and wellness goals.
Education
Master of Arts - Librarianship and Archive
Faculdede de Letras da Universidade de Lisboa
Lisboa, Portugal01-2010
NVQ Level 3 - Librarianship and Archive
APBAD
Lisbon, Portugal01-2007
Diploma of Higher Education - Law
Universidade Autonoma de Lisboa
Lisboa, Portugal01-1998
Skills
- Patient interaction
- Care plan development
- Client relationship management
- Community resource coordination
- Knowledge of dementia care
- Health documentation
- Risk assessment
- Emergency response
- Health and Safety Compliance
- Data protection compliance
- Scheduling
- Team leadership
- Training facilitation
- Customer service excellence
- Communication skills
- Effective communication
- Decision making
- Critical-thinking
- Resilience under stress
- Active listening
- Client relationship building
- Relationship-building
- Compassionate communication
- Cultural awareness
- Patient advocacy
- Resourcefulness
- Computer literacy
- Technical troubleshooting
- Data entry proficiency
- Confidentiality
- Self-awareness
- Customer service
- Risk Management
- Resourcefulness
Languages
Portuguese
First Language
English
Advanced
C1
Spanish
Elementary
A2
Interests
- Reading
- Cooking
- Music
- Yoga
- Travel
Timeline
Field Care Supervisor
Kare Plus
02.2026 - Current
Senior Carer
Platinum Healthcare
08.2025 - 02.2026
Care Assistant
Brampton Care Home
04.2025 - 08.2025
Coordinator
Right At Home
01.2025 - 03.2025
Field Care Supervisor
Right At Home
05.2024 - 12.2024
Care Assistant
Caremark
09.2023 - 05.2024
Master of Arts - Librarianship and Archive
Faculdede de Letras da Universidade de Lisboa
NVQ Level 3 - Librarianship and Archive
APBAD
Diploma of Higher Education - Law
Universidade Autonoma de Lisboa