Ana-Maria Lecheva

• Collaborated well with other customer agents to deliver consistent service across various platforms.
• Acted as first point of contact for customer issues and queries.
• Delivered customer support services in English
• Assisted clients with travel bookings and inquiries
• Actively participated in team meetings and brainstorming sessions

• Conducted online casino games in English
• Ensured fair play and maintained game integrity
• Delivered excellent customer service to virtual players

• Conducted dancers and musicians in delivering pieces with passion and precision.
• Collaborated well to achieve faultless group performances.
• Recruited talented musicians and singers for classical performances.
• Selected musical pieces to match performance objectives and allocated parts to dancers.

• Delivered client projects on time, within budget and to strict deadlines.
• Communicated and coordinated effectively with graphic designers,
  marketers and production teams
• Contributed to the development of packaging solutions that
  aligned with brand objectives
• Designed engaging brochures, banners and signs for printing
• Created quality, high-res digital image files for use in digital and traditional printing methods

• Understood what drives overall business success and prioritised and delivered quality results.
• Kept awareness of competitor activity and developed ideas to promote store.
• Maximised profitability through efficient budgeting and identified opportunities for growth.
• Maintained strong partnership with Operations Manager to keep alignment and timely communication.
• Monitored stock levels and wrote timely order supply requests to replenish merchandise.
• Challenged and inspired team members to achieve business results.
• Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
• Acted as liaison between staff and management to improve store performance.

INTERSHIP

• Content creation for social media platforms
• Designed engaging graphics
• Role in logo and branding projects
  CERTIFICATES
  Held in One to One LTD- Varna
• Graphic Design, Advertising and Branding
• Furniture and Interior Design
• Completed Qualification- AutoCAD and CorelDraw