Ana-Maria Chilug
Dublin
Summary
With extensive experience in the hospitality industry,I have built strong relationships with returning customers,developing excellent customer service,communication and organisational skills.
I thrive in creating a welcoming enviroment and delivering high quality guest experiences.
Now im eager to transition into a front of house role where i can bring my expertise to a corporate setting.
Overview
9
9
years of professional experience
Work History
Waitress/Bartender
Paul & Eoghan Mangan
Dublin 04
09.2022 - Current
- Greeted and assisted guests,ensuring a professional and friendly environment at all times.
- Managed reservations,phone calls,and customer inquiries, delivering exceptional service.
- Handled customer feedback and complaints promptly,ensuring customer satisfaction.
- Worked closely with a team to maintain smooth operations in a fast paced setting
Parental Leave & Occasional Work
References Available
Dublin
08.2019 - 10.2022
- Took Sabbatical while maintaining occasional work in hospitality to stay engaged in the industry and continue developing my customer service and organisational skills.
Copper Face Jacks
Robert Shevlin & Aidan McCormack
Dublin 02
01.2019 - 08.2019
- Assisted in managing operations during busy periods.
- Ensured guests received top-quality service,addressing their needs efficiently.
- Maintained a high level of organisation and attention to detail,ensuring smooth guest experiences.
Waitress/Bartender Supervisor
James Berns
Dublin,Fingal
06.2016 - 12.2018
- Trained new staff members on customer service techniques and health protocols.
- Developed and implemented strategies to increase revenue.
- Organized and led team meetings to discuss goals,service standards and new procedures.
Education
Nursing -
Marino College
08-2017
Leaving Certificate -
Beaumont Mercy College
Dublin 0906-2016
Skills
- Excellent Customer Service and Communication
- Multi-Tasking and Time Management
- Problem Solving
- Attention to detail
- Event Coordination
- Cash Handling
References
- Available upon request.
Timeline
Waitress/Bartender
Paul & Eoghan Mangan
09.2022 - Current
Parental Leave & Occasional Work
References Available
08.2019 - 10.2022
Copper Face Jacks
Robert Shevlin & Aidan McCormack
01.2019 - 08.2019
Waitress/Bartender Supervisor
James Berns
06.2016 - 12.2018
Nursing -
Marino College
Leaving Certificate -
Beaumont Mercy College
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