Ana Kadić
Castlemartyr,Ireland
Summary
Dynamic and confident professional. Providing excellent and enthusiastic customer service thanks to exceptional people skills and dedicated work ethic. Experienced in fashion, foods and different types of goods sales, providing accuracy day store tasks. Reliable and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about products, payment processing and customer relations.
Overview
10
10
years of professional experience
Work history
Healthcare Advisor
Cara AllCare Pharmacy
Cork City
01.2023 - 12.2024
- Patient Counseling / providing information about medications, including how to use them, dosing and potential side effects
- Preparation and distribution of medications / Assisting in the preparation of medications according to prescriptions and ensuring they are properly labeled
- Inventory management / Monitoring and maintaining stock levels of medications and medical supplies, including ordering and storage
- Administrative Tasks/ keeping records of patients, prescriptions and other administrative duties
- Support for Pharmacists/ Collaborating with pharmacists in the preparation and dispensing of medications and providing additional support in patient care
- Patient Education / Informing patients about healthy habits, disease prevention, and proper medication use
Supervisor
Polonez
Cork City
09.2022 - 01.2023
- Supporting the Store Manager in developing a strong team
- Date checking, stock rotation, shrinkage controls and food safety procedures are being followed
- Effectively communication with team members
- I was protecting myself and the company's assets at all times
- Maintaining stock levels/replenishment of stock
- Ensuring Merchandising standards are in line with best practice
- I was take care that store is clean and tidy at all times
- Opening/ closing cash registers
- Daily sales tracking
- Preparation of daily and weekly reports
Supervisor
Homesavers
Midleton
05.2022 - 09.2022
- Supporting the Store Manager in developing a strong team
- Date checking, stock rotation, shrinkage controls and food safety procedures are being followed
- Effectively communication with team members
- I was protecting myself and the company's assets at all times
- Maintaining stock levels/replenishment of stock
- Ensuring Merchandising standards are in line with best practice
- Opening/ closing cash registers
- Daily sales tracking
- Preparation of daily and weekly reports
Sales Assistant
Aldi ltd
Cork
07.2020 - 04.2022
- Provide unique and dedicated service to shoppers every day
- Help customers find a certain product
- Rearrange and organize store shelves
- Help fill and stock out Aldi's sale floor
- Accepted and processed cash, cheque, card, gift cards and mobile payments
- Care about cleanliness, hygiene
Sales Assistant
John Fortune ltd
Wexford
11.2018 - 07.2020
- Customer service
- Food preparation
- Provided service with a smile, offering courteous, helpful advice to best-meet customer needs
- Cared about the proper storage of food, drinks
- Food and drinks serving
- Accepted and processed cash, cheque, card and mobile payments
- Care about cleanliness, hygiene
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
Bar Manager
Martina Tours Board
Zadar
05.2015 - 08.2015
- Food and drinks ordering
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits
- Enhanced customer satisfaction ratings by resolving issues efficiently
- Executed drink service for over 450 guests at the Board restaurant
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies
- Provided quality control when made daily juice and alcohol drinks preparations to eliminate downtime and maximise revenue
- Managed customer service by training staff, overseeing operations and resolving issues quickly
- Interacted positively with customers while promoting Board facilities and services
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitising equipment
- Maintained a safe working and guest environment to reduce risk of injury and accidents
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons
Education
Driving licence "B" Category -
Driving School Zadar
ZadarHigh School -
Economic Administration School
ZadarCertificate of Higher Education - Bookkeeping manual and computerised
FET
Cork, County Cork 03.2025 - 06.2025
Algebra College - Accounting companies 1, Accounting companies 2, MS Excel- making presentation, Internet and work on network, Bookkeeping on the computer at practices, Bookkeeping craftsmen and training, Term paper
Algebra College
ZadarSkills
- Customer assistance
- Positive, caring and compassionate approach
- Problem solving
- Excellent timekeeping
- Enthusiastic communicator
- Processing payments
- Inventory management
- Attention to detail
- Team management
- Self-motivated
- Multitasker
- Conflict resolution
- Bookkeeping
Timeline
Certificate of Higher Education - Bookkeeping manual and computerised
FET
03.2025 - 06.2025
Healthcare Advisor
Cara AllCare Pharmacy
01.2023 - 12.2024
Supervisor
Polonez
09.2022 - 01.2023
Supervisor
Homesavers
05.2022 - 09.2022
Sales Assistant
Aldi ltd
07.2020 - 04.2022
Sales Assistant
John Fortune ltd
11.2018 - 07.2020
Bar Manager
Martina Tours Board
05.2015 - 08.2015
Driving licence "B" Category -
Driving School Zadar
High School -
Economic Administration School
Algebra College - Accounting companies 1, Accounting companies 2, MS Excel- making presentation, Internet and work on network, Bookkeeping on the computer at practices, Bookkeeping craftsmen and training, Term paper
Algebra College
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