Hi, I’m
Ana Epsiba F
Bengaluru
Summary
Highly motivated and results-oriented Technical Support Engineer with 2 years of experience providing exceptional customer support and troubleshooting technical issues. Proven ability to effectively communicate technical information, collaborate with cross-functional teams, and leverage problem-solving skills to deliver efficient and timely solutions. Seeking to contribute to a dynamic team at Microsoft and utilize expertise to empower customers and drive their success. Experienced in troubleshooting complex technical issues to ensure seamless operations. Utilizes strong analytical abilities to diagnose and resolve system problems effectively. Knowledgeable in customer service principles to provide exceptional user support and maintain high satisfaction levels.
Overview
3
years of professional experience
Work History
Kabam Robotics
Technical Support Engineer
11.2022 - Current
Job overview
- Operated and maintained robots to ensure efficient adherence to quality standards
- Utilized automation software and troubleshooting techniques to minimize downtime
- Collaborated with engineering and production teams to optimize robotic operations and improve overall efficiency
- Adhered to standard operating procedures (SOPs) and safety protocols to maintain a smooth and safe working environment
- Trained new operators on equipment operation and safety procedures
- Reduced robots' downtime by 15% through proactive preventive maintenance tasks
- Received recognition for outstanding performance and reliability in meeting production targets
Mindtree Ltd
Junior Support Engineer
08.2021 - 04.2023
Job overview
- Provided technical support and guidance to enterprise-level customers utilizing Microsoft Azure cloud services
- Diagnosed and resolved complex issues related to Azure platform services, networking, virtualization, and storage solutions
- Collaborated with customers and internal teams to troubleshoot and resolve technical challenges in a timely manner, ensuring minimal downtime and maximum operational efficiency
- Acted as a subject matter expert on Azure products and services, offering proactive guidance on best practices and implementation strategies
- Created and maintained detailed documentation, including knowledge base articles and troubleshooting guides, to facilitate efficient issue resolution and knowledge sharing
- Participated in on-call rotations to provide 24/7 support coverage and responded to critical incidents promptly, ensuring SLA compliance and customer satisfaction
- Conducted training sessions and workshops for customers and team members on Azure technologies and solutions
- Successfully resolved over 500 technical issues with a 95% customer satisfaction rate
- Implemented proactive monitoring solutions that reduced incident response times by 30%
- Received accolades for exceptional customer service and technical expertise in Azure cloud services
Education
K.S. Institute of Technology
B.E from Electronics and Communication
08.2021
University Overview
GPA: 7.51
Sri Kumaran Children's Home Composite Junior College
Science from PCMB
05.2017
University Overview
GPA: 79
Bishop Cotton Girls' School
10th grade
03.2015
University Overview
GPA: 80
Skills
- Microsoft Azure
- Cloud Computing Concepts
- Troubleshooting and Problem-Solving
- Active Directory
- Windows Server
- Networking Protocols
- Windows, Linux (OS)
- Web Development (MERN)
- Java, C
- Data Structures and Algorithm
- Customer Service
- Communication
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Critical Thinking
- Adaptability
- Continuous Learning
- Technical support
- Technical troubleshooting
- Problem-solving
- Application support
Timeline
Technical Support Engineer
Kabam Robotics
11.2022 - Current
Junior Support Engineer
Mindtree Ltd
08.2021 - 04.2023
Sri Kumaran Children's Home Composite Junior College
Science from PCMB
Bishop Cotton Girls' School
10th grade
K.S. Institute of Technology
B.E from Electronics and Communication
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