Ana Dinu
Navan,Meath
Summary
Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
Michael Murphy Home Furnishing
Blanchardstown, Leinster
02.2020 - Current
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Challenged and inspired team members to achieve business results.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
- Kept awareness of competitor activity and developed ideas to promote store.
- Assisted in recruiting, hiring and onboarding store staff.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
Sales Assistant
Michael Murphy Home Furnishing
Blanchardstown, Leinster
11.2018 - Current
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
Sales Assistant
Dunnes Stores
Dublin, Leinster
02.2018 - 09.2023
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Updated product labelling and pricing to reflect discounts and offers.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Received and processed shipments and deliveries to maintain organised workflow.
Education
Bachelor of Science - Food Safety Management
Bioterra University
Bucharest 09.2015 - 07.2019
Diploma of Higher Education - Logistics & Supply Chain Management
Communications & Management Institute
Dublin, Leinster 02.2017 - 07.2017
Skills
- Team-orientated
- Hiring and training
- Outstanding communication skills
- Employee training
- Store management
- Customer satisfaction
- Brand building
- Retail inventory management
- Merchandise planning
- Recruiting and interviewing
- Opportunities identification and creation
- Conflict resolution
- Business administration
Languages
English
Fluent
Timeline
Store Manager
Michael Murphy Home Furnishing
02.2020 - Current
Sales Assistant
Michael Murphy Home Furnishing
11.2018 - Current
Sales Assistant
Dunnes Stores
02.2018 - 09.2023
Diploma of Higher Education - Logistics & Supply Chain Management
Communications & Management Institute
02.2017 - 07.2017
Bachelor of Science - Food Safety Management
Bioterra University
09.2015 - 07.2019
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