Amy Quinn
Summary
I have shown to be an orderly and committed administrative assistant who offers solid skills in customer relations and resilience to handle the challenges of fast-paced environments.
I have an excellent phone manner and a self-motivated nature.
I am very comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
I am hardworking, with excellent customer service skills.
I am confident in my multitasking and time-management abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Secretary
frankquinnconstruction Limited
Tipperary, Ireland
01.2023 - 12.2023
- Handled confidential documents with discretion.
- Maintained organised filing system of paper and electronic documents.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Assisted with accounts receivable and accounts payable functions.
- Handled incoming calls and directed callers to the appropriate department.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
Front of House Receptionist/Waitress/Assistant Event Coordinator
Kilshane House
Tipperary, Ireland
05.2008 - 08.2017
- Scheduled and confirmed appointments and meetings for management team.
- Processed payments and updated accounts to reflect balance changes.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Monitored office supplies inventory and placed orders when necessary.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled appointments for clients, customers, and other visitors.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Managed company database and ensured the accuracy of contact information.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Organised menus, silverware, and condiments at each table prior to seating guests.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Prepared coffee and tea according to customers' orders using proper brewing techniques.
- Worked successfully with diverse group of co-workers to accomplish goals and address issues related to our products and services.
- Maintained an organised database of contacts using software applications like MS Word, Office and Excel.
Education
QQI Level 5 Medical Terminology - Medical Secretary
ETB
Tipperary12-2024
Reception And Front Line Office Skills QQI Level 5 - Business Administration
Limerick Senior College
Limerick06-2015
Skills
- Medical terminology
- Office administration
- Microsoft Office
- Data entry
- Customer service
- Appointment scheduling
- Problem solving
- Effective communication
- Time management
- Filing experience
- Spreadsheet management
- Administering payroll
- Verbal and written communication
- Appointment coordination
- Office supply inventory
- Database maintenance
- Phone reception
- Calendar management
- Timekeeping systems
Certification
- Full Irish driving licence
- Children's First Certificate
- Safegaurding adults at risk of abuse
- Manual Handling e-Theory Module
Timeline
Secretary
frankquinnconstruction Limited
01.2023 - 12.2023
Front of House Receptionist/Waitress/Assistant Event Coordinator
Kilshane House
05.2008 - 08.2017
QQI Level 5 Medical Terminology - Medical Secretary
ETB
Reception And Front Line Office Skills QQI Level 5 - Business Administration
Limerick Senior College
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