Summary
Overview
Work history
Education
Skills
Custom
Timeline
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AMY QUINN

Loughrea,County Galway

Summary

I'm an enthusiastic and customer-focused retail management professional with extensive experience in the clothing industry. I bring a strong background in managing retail teams, building exceptional customer relationships, and driving sales growth. Known for my confident, outgoing personality and my ability to foster an engaging shopping environment, I am passionate about enhancing product knowledge and ensuring a top-tier customer experience. I have recently moved home to Ireland and with a proven track record of success in motivating teams and exceeding sales targets, I am excited to bring my expertise and dedication to a dynamic retail role.

Overview

9
9
years of professional experience
1
1
year of post-secondary education

Work history

Manager

Rodd and Gunn Meanswear
Auckland , New Zealand
01.2024 - 10.2024
  • Managing and overseeing shop operations, developing a routine for opening and closing, ensuring efficient functioning of the shop, managing the sales floor and providing maximum profitability
  • Implementing human resource duties including recruiting, hiring, training and firing, managing schedules, assigning responsibilities and setting sales quotas and performance management based on metrics
  • Administrating accounting functions, meeting monthly, quarterly and annual sales and financial targets, managing the budget and generating payroll by adhering to payroll policy
  • Controlling inventory to ensure sufficient stock, daily and weekly counts, rotated and changed by season, shop specials or sales
  • Enforcing exceptional customer service, setting criteria for staff, establishing security and safety measures, creating emergency and lock-down strategy and ensuring health and safety compliance
  • Managing loss prevention through security requirements and monitoring strategies, auditing paperwork and inventory levels and appropriately handling broken or damaged merchandise

Client Care Coordinator

Bay Audiology
Auckland, New Zealand
03.2023 - 01.2024
  • Providing gold standard client care by triaging all appointments, providing after care calls and conducting hearing aid management appointments
  • Responding to client enquiries by phone or clinic drop ins
  • Diary management, following the process for maintaining the correct appointment types, adhering to KPIs and keeping an up to date cancellation book
  • Selling consumables alongside invoicing large payments to various companies
  • Submitting and tracking ACC/HAFS/Veterans Affairs applications, progress and managing payments
  • Conducting hearing check appointments, checking ear canals, and recording results and personal recommendations
  • Repairing various hearing aid device types, troubleshooting, tracking off site repairs
  • Cash handling, end of day cash up for cash and EFTPOS, ordering change and cash pick ups
  • General clinic maintenance, organising repairs, cleaning, signage and display
  • Opening and closing the clinic five days a week
  • Assisting the Audiologists with correspondence, be it insurance, medical, client or corporate
  • Managing and ordering stock for both retail and clinic use
  • Managing clients personal and medical information, adhering to all data protection laws

Imaging and Workflow Specialist

AIA
Auckland, New Zealand
01.2022 - 02.2023
  • Checking, compiling and workflowing New Business proposals and other documents emailed directly by advisers to the correct departments of the business
  • Accurate and timely processing of daily items received from various operational areas and departments within the business
  • Ensuring business is issued with the correct underwriting terms and conditions applied as determined by the underwriters
  • Accurate and timely processing of daily items received from customers and external stakeholders ensuring the highest standard of customer service, meeting SLA's
  • Dealing with enquiries from all stakeholders, either via phone, email, fax, or written, promptly and effectively and with the highest standard of customer service
  • Continuing to build strong internal relationships with New Business and the wider organisation
  • Adapting to a consistently changing environment
  • Using a high level of organisational and planning skills to manage large volumes of work to ensure superior customer service is achieved
  • Ensuring accurate and high productivity levels are maintained at all times
  • Work closely with our external partners Converga and Crown and respond to queries in a timely manner
  • Through Telephone, email or letter
  • Quality control - checking and reworking items in queue that were input incorrectly to the system, ensuring no time delays
  • Reporting daily statistics on SLA, targets and inbox numbers to the wider organisation

Outbound Sales Specialist

2degrees
Auckland, New Zealand
02.2021 - 01.2022
  • Provide sales and support to 2degrees customers, and prospects while demonstrating a high level of sales cross sell and upsell knowledge
  • Approach every contact from a customer or prospect as an opportunity to close a sale
  • Create sales opportunities to prospective customers using insights data provided using an outbound dialler
  • Microsoft Office (including Excel, PowerPoint, and Word)
  • Customer relationship management software (like Salesforce, Siebel, ContactSuite)
  • Create, maintain and update database of customers with complete information and emails
  • Consolidate existing customer base while building new customer base
  • Monitor competitors' products or services and create selling strategies for own products or services
  • Maintaining targets and KPIs on a monthly basis

Payment Processor

AMP Life Insurance and Investments
Auckland, New zealand
01.2019 - 12.2019
  • Assessing members withdrawal applications
  • Processing Payments of up to $500,000
  • Calling members for regular updates while adhering to all data protection regulations
  • Building rapport with solicitors assisting in first home withdrawals
  • Retirement, Serious Illness, Financial Hardship, First home and death withdrawal payments
  • Calculating payments by daily unit worth
  • Helping members understand timeframes and processes at a stressful time and answering any questions they may have
  • Ensuring all documents received are verified and certified by authorized persons
  • Building a rapport with both in house and external financial advisers

Department Manager

BrownThomas Luxury Womenswear
Galway, Ireland
02.2016 - 12.2018
  • Recruiting, training, supervising and appraising staff.
    managing budgets.
  • Maintaining statistical and financial records.
  • Dealing with customer queries and complaints.
  • Overseeing pricing and stock control.
  • Maximising profitability and setting/meeting sales targets, including motivating staff to do so.
  • Ensuring compliance with health and safety legislation
  • Preparing promotional materials and displays
  • Liaising with head office.
  • Providing excellent Customer service
  • Dealing with customer complaints by providing viable suggestions and resolutions operating within store procedures
  • Developing strong working relationships with store representatives
  • Organizing stock orders and overstock
  • Meeting and often exceeding store targets
  • Cash Handling and EFTPOS use
  • POS Training new staff and training current staff and managers on returns and till procedures
  • Manual Handling
  • Certified Red Cross First Aid
  • Empowerment Ambassador
  • Digital Ambassador

Education

B.A (hons) - Design in Textiles and Contextual Studies

Galway Mayo Institute of Technology
Ireland
01.2013 - 01.2014

B.A - Art and Design, Critical Theory & Art History

Galway Mayo Institute of Technology
/2010 - /2013

Skills

  • Leadership skills
  • Client account management
  • Project Management
  • Operational support
  • Invoicing
  • Outstanding customer service
  • Regulatory compliance
  • Facility management
  • Department management
  • Sales strategy development
  • Budget planning
  • Mentoring and coaching
  • Contract negotiations
  • Performance monitoring
  • Sustainability initiatives

Custom

References upon request

Timeline

Manager

Rodd and Gunn Meanswear
01.2024 - 10.2024

Client Care Coordinator

Bay Audiology
03.2023 - 01.2024

Imaging and Workflow Specialist

AIA
01.2022 - 02.2023

Outbound Sales Specialist

2degrees
02.2021 - 01.2022

Payment Processor

AMP Life Insurance and Investments
01.2019 - 12.2019

Department Manager

BrownThomas Luxury Womenswear
02.2016 - 12.2018

B.A (hons) - Design in Textiles and Contextual Studies

Galway Mayo Institute of Technology
01.2013 - 01.2014

B.A - Art and Design, Critical Theory & Art History

Galway Mayo Institute of Technology
/2010 - /2013

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AMY QUINN