Amy Molloy
Donegal
Summary
i am friendly, organized and customer- focused individual with experience working in hospitality as a waitress and bar staff, as well as managing bookings for glamping accommodations. Through these roles, i have developed strong communication skills and the ability to provide excellent customer service in fast-paced environments. i am confident handling customer enquires both in person and over the phone, managing reservations, and ensuring a positive experience for every guest.
I bring a high level of organisation, attention to detail, and the ability to multitask effectively, whether balancing busy service periods or coordinating bookings and customer requests. I am reliable, professional, and approachable, with a strong work ethic and a commitment to maintaining a welcoming and efficient front-of-house enviroment.
Overview
3
3
years of professional experience
Work History
Waitress
Thatch bar and restaurant
Donegal, Ireland
06.2025 - Current
Taking booking glamping
owenea river rest
Donegal, Ireland
03.2025 - 06.2025
- Managed and organised bookings for the glamping accommodation, ensuring reservations were accurate and up to date.
- Responded to customer enquiries and provided clear information about accommodation, availability and bookings.
- Communicated professionally with guests before and during their stay to ensure a positive customer experience.
- Handled booking changes and cancellations efficiently while maintaining accurate records.
- Provided friendly, reliable and professional customer service at all times.
Waitress
Thatch bar and restaurant
Donegal, Ireland
04.2023 - 03.2025
- Facilitated a welcoming atmosphere, enagaing in friendly conversation with guests to enchance their dining experience.
- greeted guests upon arrival, offering menus and providing recommedations to enchance dining experience
- Assisted colleagues during busy periods, fostering a team-atmosphere to improve overall service.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Processed cash, credit card and voucher payments using POS terminals.
- Answered phones politely and promtly while accurately recording and confirming.
- Take and deliver food and drink oders accurately.
- Manage busy shifts while maintaining high service standard.
Education
Leaving certifcation
St. Columbus comprehensive
Glenties2024
Skills
- Customer Service and communication
- Delivered high-quality customer service in a fast-paced enviroment
- Confidentily handled customer enquires in person, over the phone, and via email
- teamwork
- Positive and approachable
- Organised and reliable
- Administrative and booking skills
- Managed reservations and booking systems accurately and efficiently
- handled scheduling, cancellations, customer requests with attention to detail
- maintained organised records of booking and guest information
- multitasking and orgainisation
- balanced multiple responsibilities simultaneously (serving,bookings, customer queries)
- Prioritised tasks effectively during busy periods
- Demonstrated strong organisational skills in a dynamic work setting
- problem solving
- Resolved customer issues proffesionally and promptly
- Adapted quickly to last-minute changes or high-demanded situations
- Teamwork and professionalism
- Worked well with team members to ensure smooth daily operations
- maintained a professional and friendly manner at all times
- Teamwork and professionalism
- Worked well with team members to ensure smooth daily operations
- maintained a professional and friendly manner at all times
- Cash handling and systems
- Processed payments accurately using tills and booking systems
- Experience using digital booking platforms and basic administrative software
- cash and credit transactions
- Till operation
Timeline
Waitress
Thatch bar and restaurant
06.2025 - Current
Taking booking glamping
owenea river rest
03.2025 - 06.2025
Waitress
Thatch bar and restaurant
04.2023 - 03.2025
Leaving certifcation
St. Columbus comprehensive