Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Amy Lee

Dublin

Summary

I have strong communication and computer skills. I am a great team player with strong initiative and the ability to work well under pressure to meet deadlines

Overview

11
11
years of professional experience

Work History

Case Administrator

HPRA
Dublin 2
08.2023 - Current
  • Provided administrative support in the processing of applications.
  • Worked closely with the assessment team to provide them with efficient administrative support.
  • Processed and managed non assessed cases to a high standard within timelines.
  • Monitored progress and status of each case.
  • Provided support and cross over to all sections of in our department
  • Liaising with external customers including pharmaceutical companies and other European regulatory bodies.

HR/OFFICE ADMINISTRATOR

Allen Removals
Dublin
06.2018 - 08.2023
  • Responsible for the hiring process including reviewing applications and interviewing candidates for various roles
  • Allocated and approved AL requests whilst ensuring sufficient staff levels at all times
  • Facilitated the removals process by allocating crews, managing timetables and liaising with customers
  • Managed the workplace email inbox by proactively answering requests and general queries to ensure fast response times
  • Responsible for the intake and filing of documents regarding invoices, records of work and other various documents
  • Responsible for creating and issuing invoices, ensuring payment and inputting them onto sage
  • Created and managed the advertisement of job vacancies across various sources such as job boards and social media.

FLEET LEAD

01.2016 - 06.2018
  • Managed the UK team to ensure smooth and efficient supply of service
  • Provided first level technical support for all Diebold ATMs and Bank of Ireland machines
  • Monitored and troubleshooted issues remotely across all ATMs
  • Tactfully handled issues from staff, management and clients to ensure satisfaction across all areas of the business
  • Prepared and developed reports and comms for team meetings
  • Created and maintained a manual to allow smooth onboarding for new hires.

RETAIL SALES ASSISTANT

River Island
Dublin
07.2013 - 01.2016
  • Handled cash and credit transactions and developed programs to process online payments.
  • Arranged store products on shelves and promotional displays.
  • Cleaned store aisles and disposed of debris and waste to improve customer experience.
  • Assisted customers with item returns and payment refunds.
  • Processed customer orders and payments accurately and efficiently.
  • Opened and closed cash registers, balanced cash drawers, and made deposits.
  • Arranged and display merchandise to promote sales.

Education

Leaving Certificate -

Sancta Maria College
Rathfarnham
06-2013

Skills

  • Advanced MS Office - Word, Powerpoint, Outlook, Excel, OneDrive, OneNote and Teams
  • Software - Sage, Eolas, Move Administrator, Docubridge, CTS, Eudralink
  • Excellent attention to detail and organisational skills
  • Case Management
  • Time management
  • Team player

Accomplishments

  • I received two Above and beyond awards in Diebold Nixdorf for my work contribution.
  • I received a "Kudos" award in my first 2 months at the HPRA.

References

References available upon request.

Timeline

Case Administrator

HPRA
08.2023 - Current

HR/OFFICE ADMINISTRATOR

Allen Removals
06.2018 - 08.2023

FLEET LEAD

01.2016 - 06.2018

RETAIL SALES ASSISTANT

River Island
07.2013 - 01.2016

Leaving Certificate -

Sancta Maria College

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Amy Lee