Amy Jackson
Guisborough,England
Summary
Detail-oriented professional with extensive experience in process-driven environments and administrative support. Proven ability to maintain accurate records and manage workflows to enhance efficiency and compliance. Currently pursuing a BSc in Data Science, focusing on analytical skills and technical expertise.
Overview
11
11
years of professional experience
Work history
Customer Service Associate
Wayfair (UK/IE)
2022.01 - 2026.01
- Managed detailed customer cases through CRM systems and internal databases.
- Tracked and analysed KPIs, including CSAT and FCR, to enhance performance.
- Followed structured call flows to ensure compliance and high-quality outcomes.
- Adapted to AI-based quality evaluation tools, boosting empathy and quality scores.
- Supported colleagues with queries during management absences.
- Achieved full training across phone, chat, SMS, and email contact channels.
- Nominated for People Principle Award in December 2025.
Front of House & Bar Staff
The Corn Mill, Greene King
2018.02 - 2020.03
- Followed company procedures to open and close premises efficiently.
- Managed bar replenishment, stock rotation, and payments for optimal inventory control.
- Maintained high standards of cleanliness and organisation throughout the establishment.
- Cultivated strong customer rapport while supporting upselling initiatives.
Community Banker
Barclays Bank
2016.11 - 2017.07
- Served as primary point of contact for customers within branch.
- Executed opening and closing procedures in compliance with security protocols.
- Granted access to restricted areas, handling sensitive information responsibly.
- Completed training for teller responsibilities to enhance service capabilities.
Customer Assistant
Boots UK Ltd
2014.12 - 2016.11
- Executed stock replenishment and verified dates for product freshness.
- Processed payments with accuracy and completed end-of-day cash reconciliations.
- Secured store premises during opening and closing procedures.
- Trained as No7 Beauty Advisor to enhance customer service.
Education
BSc (Hons) - Data Science
Open University
2025.10 -
BA (Hons) - Sociology
University of Nottingham
Nottingham 2019.10 - 2022.06
Skills
- Data entry and record keeping
- CRM and database management
- Process compliance and workflow organization
- KPI tracking and performance monitoring
- Analytical thinking and problem solving
- Adaptability to new systems
- Professional communication skills
- Time management and detail orientation
- Call de-escalation
References
Available on request.
References
References available upon request.
Timeline
BSc (Hons) - Data Science
Open University
2025.10 -
Customer Service Associate
Wayfair (UK/IE)
2022.01 - 2026.01
BA (Hons) - Sociology
University of Nottingham
2019.10 - 2022.06
Front of House & Bar Staff
The Corn Mill, Greene King
2018.02 - 2020.03
Community Banker
Barclays Bank
2016.11 - 2017.07
Customer Assistant
Boots UK Ltd
2014.12 - 2016.11