Amy Hickey
Bar Manager
Waterford,WD
Summary
Proven leader in hospitality, adept at bar management and customer relationship building, with a track record of enhancing efficiency and service quality at Geoff's Cafe Bar. Skilled in training staff and streamlining operations, I excel in creating memorable customer experiences and fostering team-oriented environments. My approach has significantly improved service delivery and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Bar Manager
Geoff's Cafe Bar
12.2019 - Current
- Enhanced bar efficiency by streamlining inventory management and ordering processes.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Closed out cash register and prepared cashier report at close of business.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
- Facilitated ongoing communication between bar staff and restaurant kitchen team to ensure seamless service delivery during busy meal periods.
Bar Waiter
Oskars Bar
12.2018 - 12.2019
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
Wait Staff Member
Dooleys Hotel
09.2015 - 09.2018
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
Education
Itec Diploma in Nail Technology - Nail Technician
The Manicure Company
Waterford, Ireland 04.2001 -
Skills
Training staff
Critical Thinking
Managing Reservations and Large Parties
Money Handling
Customer Relationship Building
Supervisory Experience
Staff Training
Customer Relations
Performance monitoring
Bar Management
Health and safety
Training staff
Timeline
Assistant Bar Manager
Geoff's Cafe Bar
12.2019 - Current
Bar Waiter
Oskars Bar
12.2018 - 12.2019
Wait Staff Member
Dooleys Hotel
09.2015 - 09.2018
Itec Diploma in Nail Technology - Nail Technician
The Manicure Company
04.2001 -
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