Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
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Amy Gleeson

Galway

Summary

Bachelor of Business Degree in Business Studies (Honours) Grade 2ATU (Atlantic Technological University) Galway September 2021 to May 2022 Bachelor of Business in Event Management and Public Relations, Grade 1ATU - Galway, County Galway September 2018 to May 2021 Certificate in Digital Marketing, Galway Community College, Galway 2017 Core Modules - Digital Web Design, Social Media Marketing, Visual Design, Design canvas Technology, Brand Management, Global Marketing Shopify


Self-motivated individual with exceptional customer care skills offers experience managing administration, reception and safety support operations. Follows procedures to uphold company policies for professional, consistent service. Decisive and responsible for informed decision-making.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Concierge Assitant

Brown Thomas
Galway
01.2022 - 10.2022
  • Used MailChimp to improve loyalty card usage by 25%,
  • Advising and supporting team members with any store policy queries
  • Assisting team members in approaching difficult or sensitive situations when involving a customer
  • Promoting and analysing the usage of gift cards throughout the store
  • Overseeing any refund or exchange requests within the store to ensure seamless stock adjustments
  • Training and mentoring new team members on customer service protocol and store policy.

Retail Assistant

Brown Thomas
Galway
06.2021 - 01.2022
  • Established and maintained a strong private appointment culture with clients
  • Organised and facilitated in-store events with collaborating brands
  • Attended product training for beauty brands such as, Skingredients, The Ordinary, Spotlight and Olaplex
  • Responsible for stock replenishment and stockroom management
  • Responsible for ensuring visual merchandising guidelines are adhered to for each brand.

Retail Assitant

Born Clothing
09.2019 - 06.2021
  • Assisted the marketing department in website design and navigation as part of my college work experience
  • Assisted in the design of promotional materials for sale seasons
  • Responsible for stock management and replenishment
  • Assisted in-store cash balancing at end of working day.

Brand Ambassador

09.2018 - 01.2020
  • Promoting products such as Bus Eireann, Protein Bars, Grenada

Education

Bachelor of Business Degree - Business Studies

Honours) Grade - undefined

ATU (Atlantic Technological University

Bachelor of Business - Event Management and Public Relations

ATU

Certificate in Digital Marketing - undefined

Galway Community College
2017

Skills

  • Results-orientated: Setting clear and specific goals for the team, and regularly checking in on progress towards those goals
  • Communication: Confidentley deal with internal and external customers at all levels via telephone, email or face to face to ensure succesful communication through active listening and problem solving
  • Customer service: Always putting the customers needs and wants first that will help them have an easy, enjoyable experience with our brand
  • Team Player: Enjoys sharing knowledge and encorging the development of others
  • Planning and organising: Refined planning and orgaisation skills that supports the team and can balance out all work commitments in a profesional manner
  • Systems Knowlegde: Digital Web Design, Social Media Marketing, Visual Design, Design Canva Technology, Brand Management, Global Marketing Shopify COURSES Wordpress The Art of Selling, Skingredients / Brown Thomas Microsoft Office 2021 June

Certification

Skingredients / Brown Thomas Microsoft Office 2021 Adobe InDesign 2021

Languages

English
Fluent

Timeline

Concierge Assitant

Brown Thomas
01.2022 - 10.2022

Retail Assistant

Brown Thomas
06.2021 - 01.2022

Retail Assitant

Born Clothing
09.2019 - 06.2021

Brand Ambassador

09.2018 - 01.2020

Bachelor of Business Degree - Business Studies

Honours) Grade - undefined

ATU (Atlantic Technological University

Bachelor of Business - Event Management and Public Relations

ATU

Certificate in Digital Marketing - undefined

Galway Community College

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