Amy Fanning
Dublin,L
Summary
Experienced professional with focus on office management and team coordination. Known for improving operational processes and fostering collaborative work environments. Utilises strong organisational skills and effective communication to enhance productivity and streamline office functions.
Overview
25
25
years of professional experience
Work History
DP Gymnastics -Office Manager of 2 Branches
Marisa Duffy
Balbriggan, Dublin
01.2013 - Current
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Maintained company records in compliance with legal requirements.
- Oversaw recruitment for clerical staff, accounting and operations teams.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Designed strategic schedules, rotas and workloads to promote productivity.
- Negotiated contracts with vendors, ensuring cost-effective services and supplies.
- Oversaw recruitment processes, attracting top-tier talent for team expansion.
- Set office policies and procedures to keep team members coordinated.
- Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
- Input current metrics into tracking documents and spreadsheets and prepared reports.
- Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
- Performed regular audits on company expenditures, identifying potential cost-saving opportunities.
- Coordinated office workflow and implemented improvements to drive efficiency and productivity.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Reviewed existing procedures and systems for inefficiencies and recommended actionable initiatives for improvement.
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
- Managed high-volume daily telephone and email enquiries, minimising correspondence backlogs and increased sales by 10%.
- Streamlined invoice processing procedures for smoother financial operations.
- Coordinated facility maintenance, providing a safe and comfortable work environment.
- Prepared detailed reports for senior management's strategic planning.
- Maintained high standards of accuracy and quality in data entry and record keeping.
Milestone Public House Manager
Jimmy Reilly
Balbriggan, Ireland
01.2000 - 01.2013
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Enhanced customer satisfaction by ensuring prompt and professional service delivery.
- Coordinated special events to boost patron engagement.
- Handled staff rosters for efficient workforce management.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Conducted regular team meetings, fostering better communication among staff members.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
- Oversaw daily cash handling procedures to ensure financial integrity.
- Maintained a safe environment for customers and staff alike by adhering to health and safety regulations.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Analysed data and information to identify issues and create tailored solutions.
- Optimised operational efficiencies by developing effective systems and processes.
- Recruited and trained high-performing team members to deliver faultless customer care.
Education
LCVP
Skerries Community College
Skerries06.2007
Skills
- Quality Assurance
- Computer literacy
- Presentation development
- Health and Safety regulations
- Resourcefulness
- Time management strategies
- Crisis handling
- Risk assessment methodologies
- Employee management
- Bookkeeping
- Delegation efficiency
- Data management
- Financial reporting
Timeline
DP Gymnastics -Office Manager of 2 Branches
Marisa Duffy
01.2013 - Current
Milestone Public House Manager
Jimmy Reilly
01.2000 - 01.2013
LCVP
Skerries Community College
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