AMY ATKINSON
Dublin
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
RS Sales
Dublin
08.2024 - Current
- Answered incoming customer enquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Responded to customer emails with accurate product and service information.
- Provided customers with their current order status including their delivery ETA, current lead times and back ordering dates.
- Processed credits, debits, returns and free of charge requests for customers when required.
Process Executive
Infosys
Dublin
05.2024 - Current
- Pitched in to help with office tasks during busy periods and staff absences.
- Monitored customer feedback to ensure customer satisfaction with services provided.
- Created detailed reports to track progress, analyze results, and identify issues with existing processes.
- Resolved any issues or discrepancies that arose during the processing of orders or requests.
Operations Administrator
Zurich Insurance
Dublin
05.2023 - 03.2024
- Assist with client's general queries regarding their term protection, pension, savings and investment policies via phone and email
- Provide clients with their maturity options
- Provide clients with their most up to date fund values and advise on the progress of their chosen funds
- Action both estimated investment and maturity values
- Provide clients with their policy documents, disclosure and mortgage schedules.
Receptionist
Tallaght Leleure Centre
Dublin
09.2021 - 04.2023
- First point of contact for all customers coming into the leisure centre
- Assisting customers when applying for their gym memberships whilst using our pro rata system
- Collaborated effectively with customers and staff to maintain smooth-running company operations
- Responding to all customer queries via phone and email
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
Customer Service Representative
CallPageboy Call Centre
Dublin
10.2018 - 08.2021
- Represented other companies as their virtual receptionist
- High call volumes during peak periods where I would take 100 calls a day within our designated time limit for calls to be actioned and logged
- Providing excellent customer service when answering clients queries
- Built rapport with customers through courteous and professional communications
- Maximised customer satisfaction by resolving service issues promptly.
Education
NFQ Level 7 - Human Resource Management
National College of Ireland
Dublin01.2023
QQI Level 5 - Business Administration
Greenhills Community College
Dublin01.2020
Skills
- Proficient understanding of both GDPR and AML procedures
- Performance Management
- Relationship-Building
- Customer Needs Analysis
- Complaint Resolution
- Outstanding Customer Service
- Telephone Etiquette
- Business process improvement
- Compliance
- Efficiency Improvement
- Coaching and Mentoring
Languages
English
First Language
Timeline
Customer Service Specialist
RS Sales
08.2024 - Current
Process Executive
Infosys
05.2024 - Current
Operations Administrator
Zurich Insurance
05.2023 - 03.2024
Receptionist
Tallaght Leleure Centre
09.2021 - 04.2023
Customer Service Representative
CallPageboy Call Centre
10.2018 - 08.2021
NFQ Level 7 - Human Resource Management
National College of Ireland
QQI Level 5 - Business Administration
Greenhills Community College
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