AMRA KALAC
Dublin 15,Ireland
Summary
A detail-oriented professional with expertise in advanced communication, organisation, and time management. Skilled in customer service and retention strategies, persuasive speaking, and collaborative working to drive client satisfaction and team success. Committed to leveraging these competencies to achieve impactful results in dynamic environments while fostering long-term relationships. Achieves company goals through exceptional planning and prioritisation.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Educational Consultant
UCD Professional Academy
04.2024 - 08.2025
- Specialised in guiding prospective students through their educational journey.
- Provided expert advice on course selection aligned with academic interests, career goals, and personal preferences.
- Engage with students via phone calls to build rapport and understand individual needs.
- Delivered tailored recommendations to support informed decision-making about their studies.
- Managed regular correspondence with students about course changes or updates, keeping them informed regularly.
Product Sales Executive (SMB)
Revolut
11.2023 - 04.2024
- Independently developed and managed a strong customer pipeline by proactively engaging with existing Business customers.
- Employing a solution-based approach, I effectively communicated Revoluts acquiring value proposition to potential customers, addressing issues with their current payment providers.
- Collaborating with the sales team, I contributed to enhancing confidence and expertise in payments, creating a knowledge-sharing environment to maximize acquiring prospects.
- Acquired 17 new customers in the first two weeks.
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
Account Executive
Stealth Start-up
09.2022 - 08.2023
- Full-cycle sales role involving prospecting, lead generation, and managing client relationships through to deal closure.
- Conducted 80+ cold calls daily to identify potential clients and schedule product demos via Zoom.
- Delivered tailored sales pitches and closed deals independently.
- Conducted regular follow-ups with potential customers, securing new deals.
- Facilitated communication between clients and internal teams for smooth project execution.
Account Manager
Hays
10.2021 - 09.2022
- Built up and expanded customer base by continuously cultivating relationships with clients. Liaised with recruiting specialists to fill open project positions with talent suited for the job.
- Trained junior sales consultants in effective B2B selling strategies, enhancing team performance.
- Maintained professional relationships with clients for building trust and rapport.
- Established strong relationships with clients by negotiating favourable terms.
- Conducted thorough background checks on potential candidates to ensure their suitability for roles.
Sales Advisor
Sky Ireland
11.2019 - 08.2021
- Managed large volumes of incoming calls, maintaining professionalism under pressure.
- Cultivated relationships with existing customers, identifying upsell opportunities and maximising sales potential.
- Handled complaints efficiently, ensuring customer satisfaction.
- Stayed informed about new products by liaising with management team.
- Trained staff, resulting in a culture of continuous improvement.
Education
Professional Diploma - Office Administration
UCD Professional Academy
DublinLeaving Certificate Student -
Blakestown Community School
Dublin 09.2012 - 05.2018
Skills
- Advanced communication skills
- Organisation and time management
- Customer service and retention strategies
- Persuasive speaking
- Collaborative working
References
References available upon request.
Timeline
Educational Consultant
UCD Professional Academy
04.2024 - 08.2025
Product Sales Executive (SMB)
Revolut
11.2023 - 04.2024
Account Executive
Stealth Start-up
09.2022 - 08.2023
Account Manager
Hays
10.2021 - 09.2022
Sales Advisor
Sky Ireland
11.2019 - 08.2021
Leaving Certificate Student -
Blakestown Community School
09.2012 - 05.2018
Professional Diploma - Office Administration
UCD Professional Academy
Similar Profiles
Wadea KaddourahWadea Kaddourah
Football player at Professional AcademyFootball player at Professional Academy
Marissa ToneyMarissa Toney
Receptionist at The Salon Professional AcademyReceptionist at The Salon Professional Academy
Lily KeidelLily Keidel
Level 2 Esthetics Student at The Salon Professional AcademyLevel 2 Esthetics Student at The Salon Professional Academy
Aditya YeleAditya Yele
Senior Business Analyst at Grant ThorntonSenior Business Analyst at Grant Thornton
Gibin Philip GeorgeGibin Philip George
Quality Analyst / Acting Team Leader at AGS Health Pvt Ltd (Takeover from Availity Pvt Ltd)Quality Analyst / Acting Team Leader at AGS Health Pvt Ltd (Takeover from Availity Pvt Ltd)