AMIR MOHAMAD HESAMI
CUSTOMER ASSISTANT/CASHIER
Dublin
Summary
Friendly with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Receptionist
PHOENIX
SHIRAZ
2022.01 - 2022.06
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Customer Assistant
NEON
SHIRAZ
2021.06 - 2021.12
- Documented customer concerns and inquiry resolutions in internal computer system.
- Listened to customers in actively to assess issues and provide accurate information.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Food Waiter
BARAN
SHIRAZ
2018.06 - 2018.12
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Met with chef to review daily specials and menu changes.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Informed customers about daily and seasonal specials.
Cashier
BARAN
SHIRAZ
2018.06 - 2018.12
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Foreman
DATE KHESHT
KHESHT
2017.03 - 2017.12
- Reworked positions and workflow based on individual abilities and production targets.
- Established clear priorities and production quality standards.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Monitored usage of supplies and materials to establish cost effective operations.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Education
High School Diploma -
BU ALI
SHIRAZ 2019.09 - 2022.06
CRIME AWARENESS QQI 3/WEB DESIGN QQI 4/WOOD WORK 3
BALLYMUN YOUTH REACH
DUBLIN/BALLYMUN RODE 2022.12 - 2023.06
BUSINESS AND IELTS QQI 5
PLUNKET COLLEGE
SWORDS RODE 2023.09 - 2024.06
Skills
Customer and client relations
undefinedTimeline
BUSINESS AND IELTS QQI 5
PLUNKET COLLEGE
2023.09 - 2024.06
CRIME AWARENESS QQI 3/WEB DESIGN QQI 4/WOOD WORK 3
BALLYMUN YOUTH REACH
2022.12 - 2023.06
Receptionist
PHOENIX
2022.01 - 2022.06
Customer Assistant
NEON
2021.06 - 2021.12
High School Diploma -
BU ALI
2019.09 - 2022.06
Food Waiter
BARAN
2018.06 - 2018.12
Cashier
BARAN
2018.06 - 2018.12
Foreman
DATE KHESHT
2017.03 - 2017.12
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