Amir Ebrahim Khak Zadeh Mohamareh
Melbourne
Summary
Experienced IT professional with over 10 years in managing and supporting IT systems, networks, and infrastructure. Skilled in setting up and maintaining networks, troubleshooting technical issues, and providing strong customer support. Experienced in cloud services, server management, data security, and hardware optimization. Proven ability to manage IT projects and work well with teams to solve technical problems quickly and effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ICT Specialist
Overseas Technical Service Kish
05.2019 - 11.2024
l Supervised IT engineers and provided professional technical support to clients and team members.
l Delivered customer-focused IT solutions, consistently exceeding expectations.
l Supported office networking, troubleshooting PCs, printers, and scanners, and automating technical tasks.
l Installed operating systems and applications, re-imaged laptops, and maintained IT infrastructure.
l Managed user accounts, mailboxes, shared folders, and group policies.
l Set up wired and wireless networks, managed servers, and implemented fault-tolerant disk solutions.
l Maintained routers, web servers, and network-attached storage for robust data security.
l Designed and maintained a hazard report server for the Health and Safety Unit.Managed user accounts, mailboxes, shared mailboxes, group policies, and shared folders.
l Provided office networking support, including PC installations, printer and scanner setup, and troubleshooting.
l Designed health and safety culture boards and banners using Photoshop.
l Created graphical booklets, safety alerts, and visual safety materials to enhance communication.
l Managed multiple responsibilities, from supervising technical teams to maintaining critical infrastructure.
Education
Master of Science - Mechanical Engineering (Energy Conversion)
Azad University
Ahvaz, Iran07-2019
Bachelor of Engineering - Mechanical Engineering
Chamran University
Ahvaz, Iran07-2009
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Task prioritization
- Risk assessment
- Change management
- Time management
- Computer skills
- Customer service
- Decision-making
- Training and development
- Workload balancing
- Proactive approach
Certification
- CompTIA ITF+
- CompTIA A+
- IOSH Managing Safely
- OHSAS 18001
- Electrical Safety
- Time Management
Languages
Persian
Native or Bilingual
English
Full Professional
Timeline
ICT Specialist
Overseas Technical Service Kish
05.2019 - 11.2024
- CompTIA ITF+
- CompTIA A+
- IOSH Managing Safely
- OHSAS 18001
- Electrical Safety
- Time Management
Master of Science - Mechanical Engineering (Energy Conversion)
Azad University
Bachelor of Engineering - Mechanical Engineering
Chamran University
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