Aminat Aleshe
Castle Bar
Summary
A versatile young professional with 8 years of experience in highly conflict resolution and persuasive communication techniques. Hard-working and reliable with excellent attention to detail. Adept at operating in fast-paced environments and maintaining calm in challenging situations. Driven to exceed expectations and maximize customer satisfaction. Offers expertise in relationship building, transaction processing, complaint handling, time management, COSSH storage, and Occupational health and safety. Excels at building customer loyalty and repeat business. Enthusiastic about supporting business success. Analytical Quality Assurance Associate with strong cross-functional communication skills to convey requirements to project teams. Talented in maintaining functionality across multiple platforms. Quality-focused QUALITY CONTROL with 1 years of progressive experience in INA FOOD settings. Proven success managing test projects to deliver meaningful features to end-users.
Overview
10
10
years of professional experience
Work History
Quality Control Assistant
On A Roll Sandwich
Middlesbrough
05.2023 - 07.2023
- Used meticulous attention to detail to spot flaws on products which others often missed
- Improved operational efficiency by closely monitoring team productions and identifying inefficient processes
- Closely observed operations to ensure work-flows and processes complied with safety regulations
- Kept records such as work logs, customer feedback, product malfunction repairs and quality reports safely stored on System, in-line with company policies
- Improved durability, reliability and quality of Products by conducting thorough quality assessments and recommending change
- Conducted thorough quality assessments to determine if products met company's high-quality standards
- Monitored customer feedback and reviews to determine product improvements and defects
- Conducted in-depth investigations into product and production defects through Product quality assessing and Product performance testing.
- Conducted tests on finished products to identify any potential issues or flaws.
- Performed regular checks on production lines to ensure compliance with quality assurance regulations.
- Assisted with maintaining quality control standards by inspecting products for defects.
- Recorded and documented results of product inspections in company database.
HEALTHCARE Assistant
Amazing
Lagos
10.2021 - 02.2023
- Assisting with daily living activities such as eating,showering,and using the toilet.
- Helping tiding the patients home or room
- Utilising equipment to move patients when necessary
- Talking to patients and reassuring them
- Taking the patient’s vital sign such as blood pressure and temperature
- Assisting nurses and other staff when needed
- Delivering reports to care managers and reviewing any important changes in the patients condition
- Being positive and demonstrate empathy towards the clients and show them a genuine care.
Credit Manager
04.2021 - 10.2021
- Centre for grassroot economic empowerment Lagos,Nigeria
- Research and evaluate clients creditworthiness
- Create credit scoring models to predict risk
- Negotiate loan terms with clients
- Monitor payments
- Maintain records of loan applications
- Daily operations and enforced compliance with all laws and regulations regarding waste, waste-water, air, product-waste and recycling
- Approve or reject loan requests,based on credibility and potential revenues and loses.
CUSTOMER SERVICE REPRESENTATIVE
Globacom Nig. Ltd
Lagos
07.2015 - 08.2017
- Offered product advice, recommended potential product/services thereby increasing customer satisfaction
- Responsible for handling customer account inquiries, accurately providing information to resolve product/service complaints and guarantee customer satisfaction
- Resolved escalated customer issues quickly to drive client retention
- Addressed customer service inquiries quickly and accurately
- Upheld the Nigeria Data Protection Regulation privacy and security requirements established by National Information Technology Development Agency
- Assisted approximately 50 customers each day with product and service questions or issues through inbound calls.
Experience , Kitchen Assistant
Follykem resturant, Ikeja
Lagos
07.2013 - 06.2015
- Preparing ingredients including washing and chopping
- Sanitising the food preparation area
- Organising food supplies and ingredients
- Washing utensils,pots,pans,and chopping boards
- Assisting the chef and taking directions
- Sweeping,mopping and emptying rubbish pan.
Education
Bachelor of Science - BUSINESS ADMINISTARTION AND MANAGEMENT
FEDERAL POLYTHECNIC ILARO
OGUNSTATE08-2014
Skills
- Training development
- Preventive measures
- Office operations
- Data Interpretation
Timeline
Quality Control Assistant
On A Roll Sandwich
05.2023 - 07.2023
HEALTHCARE Assistant
Amazing
10.2021 - 02.2023
Credit Manager
04.2021 - 10.2021
CUSTOMER SERVICE REPRESENTATIVE
Globacom Nig. Ltd
07.2015 - 08.2017
Experience , Kitchen Assistant
Follykem resturant, Ikeja
07.2013 - 06.2015
Bachelor of Science - BUSINESS ADMINISTARTION AND MANAGEMENT
FEDERAL POLYTHECNIC ILARO
Similar Profiles
Vilson HasaniVilson Hasani
Food production worker at On a roll sandwich companyFood production worker at On a roll sandwich company
Luke BarberLuke Barber
Cybersecurity Engineer / NIST Specialist at American Roll-On Roll-Off CarrierCybersecurity Engineer / NIST Specialist at American Roll-On Roll-Off Carrier
Juan EspinozaJuan Espinoza
Driver at Rock and Roll roll-offsDriver at Rock and Roll roll-offs