Amber Le Feuvre
Ballincollig,Cork
Summary
Experienced hospitality professional with 12+ years in luxury hotels, fine dining, and high-volume venues across Ireland, Australia, and Canada. Strong background in front-of-house management, team leadership, staff training, reception duties, and dining reservation systems. Skilled in coordinating daily operations, enhancing guest experiences, and maintaining high service standards. Known for efficiency, organization, and a hands-on management style.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Restaurant Supervisor & Reception Team Leader
Hayfield Manor
Cork, Cork
01.2024 - Current
- Led restaurant and reception operations, including staff scheduling, training, guest check-ins/outs, and complaint resolution.
- Managed large group arrivals and maintained daily cash-ups and shift handovers.
- Trained team members on Opera and HotSoft systems.
Bar & Restaurant Supervisor
Fullerton hotel
Sydney, Australia
02.2023 - 10.2023
- Oversee bar operations and maintain high standards, Manage and replenish bar stock daily.
- Train and supervise bar staff, Provide expert beverage recommendations to guests.
- Ensured staff hours were accurately entered into the system and processed for weekly payroll, , cashed up every shift, dealt with any issues.
- assisted in the rota for a team of 30+
- Liaised closely with management on operational matters to ensure business objectives were met.
Various Supervisory & Management Roles
Hayfield Manor Hotel
Cork, County Cork
01.2018 - 01.2023
- Progressed from Bar Supervisor to Duty Manager, overseeing teams of up to 15 across bar, restaurant, reception, and events.
- Managed staff scheduling, payroll input, training, and performance reviews.
- Coordinated dining and events reservations, ensuring seamless guest experiences and effective communication between departments.
- Handled guest issues, ensured health & safety compliance, and optimized service delivery.
- Led interdepartmental communication, conducted briefings, generated reports, and supported recruitment processes.
Education
Diploma of Higher Education - Make-up & Special effects
College of Commerce
Cork City 09.2018 - 06.2019
Diploma of Higher Education - Tourism with business
College of Commerce
Cork Ireland 09.2019 - 05.2020
Skills
- Team Leadership & Staff Supervision
- Front-of-House & Reception Operations
- Dining & Reservation Management (HotSoft, Opera)
- Administrative Support & Office Coordination
- Time Management & Multitasking
- Scheduling & Roster Planning
- Conflict Resolution & Problem Solving
- Customer Relationship Management (CRM)
- POS & Booking System Proficiency
- Strong Written & Verbal Communication
- Microsoft Office Suite (Word, Excel, Outlook)
- Training & Onboarding of New Staff
Timeline
Restaurant Supervisor & Reception Team Leader
Hayfield Manor
01.2024 - Current
Bar & Restaurant Supervisor
Fullerton hotel
02.2023 - 10.2023
Diploma of Higher Education - Tourism with business
College of Commerce
09.2019 - 05.2020
Diploma of Higher Education - Make-up & Special effects
College of Commerce
09.2018 - 06.2019
Various Supervisory & Management Roles
Hayfield Manor Hotel
01.2018 - 01.2023
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